No PlaceWisely verified reviews yet, and 196 reviews on Google averaging 4.6 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers5 of 5 reviews
Building and rooms4 of 5 reviews
Management and turnover2 of 5 reviews
Quality of care1 of 5 reviews
Dining and food1 of 5 reviews
Cleanliness1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★1
2 ★0
1 ★0
Google shows its five most relevant reviews; the 196-review average is 4.6 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
Fountains is a wonderful safe beautiful place to live. Independent living is a great value. From Suzette and Weslee to every staff member it is wonderful. They are kind, professional. Dining is great, kitchen staff really exceeds beautiful delicious choices. Housekeeping is great. Maintenance staff and paint crew are always maintains a high use facility. Last but not least is front desk ladies are pleasant and helpful to residents . Exec Dir is accessible and open minded. Great views, good location, safe place.
Thank you all!
Edit/update: After sending an email to the head of housekeeping, He sent a team to my mom's to clean. They were very kind and they did a nice job.
We found a mold/mildew problem in my mother's apartment. Management sent up some people two different times and my mother was told that she left the windows open and that was the reason why it was so damp in her apartment. My mother has never opened the windows, there is only one small window at either side of a large pane window. Then they told her that it was just dust. Then they tried to tell her that the windows were clean. She is no dummy, anyone knows the difference between mildew and dust. At 91 years of age she had to walk around and point things out to three seemingly capable men. She wanted to point some more out by another piece of furniture and he looked at her and said "we don't move furniture." So, I am stepping in to make a major complaint. Pictures and all.
I want to commend this community for being so wonderful! My mother just moved in and they have all been so wonderful to her. I live out of state and work for a retirement community and I want everyone to know that the team here went above and beyond from my mother’s first call to them. She had no help from family and they jumped in like family! They picked her up, more than once, talked to me, they handled everything with such compassion and kindness! The apartment was perfect upon her arrival with a basket of fruit and welcome card waiting! The sales team ( Denise and Wesley) are the best! I’m looking forward to visiting soon and thanking everyone personally for their help. My mother is home ( what a beautiful view)and she is so happy! Thank you all for taking the time she needed. You are all where you belong!
Terri
As we arrived for our tour, the staff was extremely helpful, especially Amber who spent a great deal of time with us. During each part of the tour the staff was eager to help and answer all of our questions. The most exciting part of our tour was seeing a group of residents playing a virtual bowling game. As we entered the room, one of the residents greeted us with such enthusiasm exclaiming that Elance is so much fun and has certainly changed her life for the better. This was certainly time well spent.
My mother moved to The Fountains at Boca Ciega Bay a year ago.
She has thrived and has made many friends. The staff is wonderful and they all know her by name. I was so impressed with Suzette when we first met her. She was so personable and it was like meeting a long lost friend. Weslee the move in coordinator made the whole transition so seamless. The way the whole management team handled the hurricane recently was amazing! They were so organized and made sure everyone was well taken care of . If I could give them ten stars I would.
Reviews and rating from Google, shown as Google publishes them for The Barclay at Pasadena. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of The Barclay at Pasadena. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
