Moving a parent into assisted living is never an easy decision, but our experience with The Ivy at Cherry Hills has made the transition so much easier than we could have imagined.
From the moment my father moved in, the staff has been incredibly kind, patient, and welcoming. They have gone out of their way to help him adjust to his new home, while also providing me with exceptional support throughout the process. Whether it was answering my many questions, helping coordinate deliveries, or assisting with getting my father established with a new physician and pharmacy, everyone has been responsive, compassionate, and genuinely caring.
The community itself feels warm and inviting—it truly feels like home rather than an institution. My father has enjoyed the delicious meals and the variety of activities available, which have helped him settle in and stay engaged.
I know there will be challenges anytime a loved one makes such a significant life change, but knowing he is surrounded by people who truly care has given our family tremendous peace of mind. We are very grateful to everyone at The Ivy at Cherry Hills for making this transition such a positive experience.
I am writing as an alias for concerns for my family member who is a resident at Ivy, because I am deeply concerned about the direction this community has taken since the change in ownership and management.
For years, through 2021 and into the beginning of 2026, our family felt that Cherry Creek was a community that functioned well. Like any senior living facility, it was not perfect, but there was stability. There were established systems, experienced employees who knew the residents, and a sense that the people caring for our loved ones understood their individual needs.
That changed after Oakmont took over.
Families were told that changes were coming and that things would ultimately improve. Approximately three months later, however, many of the changes we have witnessed have left us questioning whether the priorities of the new ownership truly align with the safety, stability, and well-being of the residents.
One of my greatest concerns involves medication administration. Caregivers have explained to me that they have continued to rely on paper medication administration records (MARs) rather than an electronic medication administration record system. As a family member, I find this extremely concerning. As someone who is familiar with how things operate in this environment prior, medication administration is an area where accuracy and accountability are critical. When dealing with elderly residents who may take numerous medications throughout the day, families should be able to have confidence that every reasonable safeguard is being used to reduce the possibility of medication errors. What concerns me most is the overall impression these changes have created. Families entrusted this community with people we love. We should never be left wondering whether financial considerations, corporate restructuring, or cost reductions are being prioritized over resident care.
Senior living is not an ordinary business. The people living inside these buildings are not products, numbers, or occupied units. They are mothers, fathers, grandparents, spouses, veterans, teachers, nurses, and members of families who have placed an enormous amount of trust in the people responsible for their care.
When ownership changes, families should see improvements in care, communication, staffing, technology, and safety. We should not be watching established systems disappear while being repeatedly told that something better is coming.
I sincerely hope Oakmont and Ivy leadership listen to the families who are raising concerns instead of dismissing them as resistance to change. If the new ownership truly believes in providing exceptional senior care, then demonstrate it through actions: invest in reliable medication-management systems, retain experienced employees, maintain appropriate staffing, communicate transparently with families, and place resident safety ahead of corporate cost-cutting.
Until meaningful improvements are visible, I would strongly encourage any family considering placing a loved one here to ask difficult questions before making that decision. Ask about staffing turnover. Ask how medications are documented and administered. Ask what safeguards are in place to prevent medication errors. Ask what has changed since the ownership transition. Most importantly, speak directly with current residents and their families.
Our loved ones deserve more than promises about what the community will eventually become.
They deserve safe, consistent, and compassionate care right now.
