No PlaceWisely verified reviews yet, and 31 reviews on Google averaging 4.1 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers3 of 5 reviews
Quality of care3 of 5 reviews
Price and value3 of 5 reviews
Building and rooms3 of 5 reviews
Cleanliness2 of 5 reviews
Communication with family2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★3
4 ★0
3 ★0
2 ★0
1 ★2
Google shows its five most relevant reviews; the 31-review average is 4.1 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
A very disappointing experience. Typical sales pressure to sign up and put down a significant deposit when we wanted to secure a desirable apartment for independent living; knowing that we should have gotten that back if we chose to not move in. With the fiasco of multiple needs for walk through to get the apartment move-in ready and then an additional collection call from their corporate offices for more money when my mom had not even moved in yet, our ultimate decision was to not move forward with this community. Shockingly, Harmony kept every last penny and we have given them ample opportunity to respond to our own request for the return of the community fee, as their lease states is owed if resident does not move in. They even continued to try to collect from my mom, even after the key was returned; a key that we held for only one week. As another reviewer stated (which I wish I saw before arranging that initial tour) they are thieves and liars. Regret ever stepping foot on that property. They did not bat an eye in taking advantage of my 84 year old mother and her retirement savings. Just shameful. Now shouting from the rooftop... do not chose Harmony at Brookberry Farm.
Absolutely beautiful community ran by amazing individuals who put the care of patients and families first and foremost! Jennifer, the Executive Director runs a very tight ship, ensuring care and attention to each resident. Like they were their own direct family member. Excellent choice for those looking for placement for loved ones.
My mom resided at Harmony for about 3 months in their secure memory unit. March-June 2026. Within the first two weeks she was deemed “fully incontinent”. She had never been incontinent during the 6 years at home, she just needed prompting. She proceeded to get multiple UTIs from sitting in dirty Depends. I asked about a urination schedule for the residents to be consistently prompted and the care lead said “we don’t do that here.”
She was barely showered. Only once a week. Her room was only cleaned once a week. The same puddle of urine was in her closet for two months despite numerous mentions of it needing to be cleaned up. Her sheets were only ever changed by me. I stocked my own cleaning supplies and cleaned whenever I was there.
There were zero activities, despite a daily schedule being posted. The residents were corralled into the living room and left there with nothing to do all day. Other than the occasional scenic drive, daily programming of activities rarely happened. She completely lost her ability to color and read independently despite her having all the resources provided (by me). No one was supporting her cognition and she experienced significant decline during her short time living there.
As soon as space became available elsewhere I moved her. She is now a year out living elsewhere and NOT incontinent, only needs prompting, no UTIs, and much better management and support of her continual care.
The only staff who were transparent and caring were the external staff, PT/OT/SLP.
Harmony looks beautiful, fresh facilities, and on the face of it seems to have all the things but the reality was a horror show. I encourage you to look elsewhere for proper care.
I moved my mother into Independent Living at Harmony At Brookberry Farm, August 2025 and have been extremely pleased. It was an amazing experience from start to finish. Every staff member has been extremely wonderful to work with. They are very caring and you can tell that they love working with seniors. The facility is always clean and beautifully decorated for every holiday. Any maintenance issue has been taking care of in a timely manner. The price is very reasonable and I would recommend this facility to any other family and friends.
It’s always a pleasure working with Harmony! The leadership team is professional, responsive, and organized, making communication and coordination seamless. Most importantly, the staff genuinely cares about the residents, creating a warm and respectful environment. They value their partnerships and operate with integrity. I highly recommend them to families and fellow professionals alike
Reviews and rating from Google, shown as Google publishes them for Harmony at Brookberry Farm. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Harmony at Brookberry Farm. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
