No PlaceWisely verified reviews yet, and 16 reviews on Google averaging 4.1 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Quality of care3 of 5 reviews
Building and rooms2 of 5 reviews
Dining and food1 of 5 reviews
Cleanliness1 of 5 reviews
Management and turnover1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★3
4 ★0
3 ★1
2 ★0
1 ★1
Google shows its five most relevant reviews; the 16-review average is 4.1 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
I enjoy my resident in the NHH assisted living and memory care. They all have a service dog 🐕🦺 visit with them. JANEAUSTIN is her name and she now 11 years younger. She was born a might she a great 👍 pal for me, and my son
My 95 yrs old and 90percent blind godmother has been there a month or so. At least the place smells better than most.
BUT... her oxygen tank was very hot to touch because it was placed too close between the bed and wall 😞
And the level set was below one and needs be on 3+.
Of course the clothes are already mixed up and was told by staff (very friendly) that the dyers were all down and most of the washers.
She's lost 17 pounds in a month and isn't sick! So about the food?!?
There is a very accommodating Cynthia that I appreciate.❤️🩹
After reading some of the older reviews, I had my hesitations regarding the facility and staff. However, it is evident there have been many positive changes! The facility is clean, inviting, and well cared for. The staff is also excellent! Everyone I have had contact with there has been friendly and extremely helpful! I highly recommend.
The place used to be in better condition years ago. But its changed management multiple times and now its filthy and poorly run. Resident rooms are filthy, no contact from staff about your loved one, poorly maintained grounds with trash everywhere, staff couldnt care less.
I had the pleasure to visit New Hanover House recently and I was very impressed with the facilities and staff. Everyone seemed so friendly and my relative loves living there.
Reviews and rating from Google, shown as Google publishes them for New Hanover House. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of New Hanover House. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
