No PlaceWisely verified reviews yet, and 28 reviews on Google averaging 4.7 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Quality of care3 of 5 reviews
Management and turnover3 of 5 reviews
Staff and caregivers2 of 5 reviews
Dining and food2 of 5 reviews
Safety and supervision2 of 5 reviews
Building and rooms2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★0
2 ★0
1 ★1
Google shows its five most relevant reviews; the 28-review average is 4.7 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
Harriet the sales manager at Brookdale Salisbury is incredibly helpful and knowledgeable! Definitely reach out to her if you have a loved one needing senior living. She’ll be sure to answer all your questions and put you at ease, and if she can’t help directly she has a bunch of resources to connect you with.
Worked with Harriet the Sales and Marketing Director, she’s very knowledgeable and passionate about helping seniors and families searching for a solution. It my preferred ALF in the Salisbury area.
Please, if your loved one has dementia, keep them from this place! Our mother (last year) had to stop living independently. We made BROOKDALE at Salisbury one of our finalists for Moms placement. Everyone was so very nice and interested during the “courting” process. They assured us that they were well staffed and equipped to handle “moderate level” memory care patients. Their OWN Assessor labeled our Mom as such. We gave them our vote of confidence and placed our loved one in their care! There was an immediate change in tone! Not so caring anymore, additional costs all the time. After one month we were told we had to have someone sit with her around the clock IN THEIR FACILITY! Food service was suspect. No assistance (as we were promised) with personal care and hygiene. Now, the once very friendly management was either no where to be seen or agitated at the very thought of talking with us. As a result, we had to find a full
Memory care unit for Mom and the drain on her finances was significantly worse than it had to be. Please, please think carefully about placing your loved one here if they are, at any stage, a dementia patient! Thank you for reading my thoughts.
The team at Brookdale Salisbury are among the most professional I've encountered. This community has be a foundation in the Salisbury area for years. The building is always well maintained and the staff provide warm, safe, compassionate care to the residents.
My Father has been at Brookdale Salisbury for a little over two years now. The staff are so amazing with all the residents and their families. I feel good knowing that Daddy is in a good, healthy environment. I know he is getting all of his medications on time, every day. I know he is eating well balanced meals every day. He is getting help with his baths and dressing, so he does not fall. I am so glad that we found Brookdale Salisbury. I cannot thank them enough for taking excellent care of my Daddy.
Reviews and rating from Google, shown as Google publishes them for Brookdale Salisbury. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Brookdale Salisbury. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
