No PlaceWisely verified reviews yet, and 61 reviews on Google averaging 4.4 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Quality of care4 of 5 reviews
Building and rooms4 of 5 reviews
Dining and food3 of 5 reviews
Activities and engagement3 of 5 reviews
Cleanliness1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★5
4 ★0
3 ★0
2 ★0
1 ★0
Google shows its five most relevant reviews; the 61-review average is 4.4 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
My staff and I were invited to Truwood by Tyler for their "Meet Me at the Pit" 4th of July celebration. The facility was beautiful, the staff was so welcoming and all the residents seemed to be really enjoying themselves. The staff was very attentive to the residents. We loved seeing them put on such a great event for the residents & family members. They had sno cones, cotton candy station, popcorn station, music, live entertainment and more. I look forward to going back for a tour soon to see the full facility and all it has to offer.
Truewood has been an excellent transition for my Dad to be closer to family while maintaining his independent living with the optional care levels provided. The staff is very friendly and always helpful. Truewood offers additional services like weekly cleaning and laundry for reasonable rates. The dining hall is really fancy and the food options are well planned. They have good walking paths for exercise as well as a fitness room and clubhouse where they offer and encourage fun activities for the residents. Tyler Beaman has made us feel confident and assured in the care given at Truewood.
When my mom finally realized she needed to do something about her living situation I jumped on the chance and went to my first choice for her, Truewood. I'd been researching communities for a couple of years and while not the newest in the bunch, it has always been the one that "felt" best.
I meet up with Alberta and Allison who have both just been wonderful throughout this process. They worked with me to get everything settled in a very short amount of time. I ended up staying in the area for 6 weeks while I got mom paired down using a company that they knew of (great recommendation). They were honest with me in their concerns for the level of care I wanted to move her into and while the extra steps added uncertainty to an already stressful situation, it was for the best, and I appreciated that they did not want my mom to be in an unsafe situation.
Mom's apartment is very comfortable and she feels safe. The grounds overall are well maintained and so many residents are very proud of their gardens that benefit everyone. There are activities, transportation, and a great dining room. We bought the independing living plus program which provided an extra level of care I was really happy to get for my mom. It offers delivered meals when she can't get to the dining room, laundry and cleaning service and has also helped with her dog that she would not have moved without! I think it's a newer program as there have been a number of details and schedules that are still being worked out. That being said, everyone has been very helpful and I believe they genuinely want to get it resovled.
Finally, they have been great in communicating with me as various issues with mom come up. I very much appreciate that being 6 hours away!
If you are looking for a warm and friendly community for your loved one(s) please visit here.
I just wanted to share a note of gratitude. From our very first interaction, Tyler has shown nothing but warmth and curiosity and a genuine concern for our situation. His high level of professionalism was unexpectedly cloaked in a refreshing, down-to-earth grace that quickly and effectively began to relieve my anxiety. The facility itself is bright and cheerful and I love the shade trees and gazebo! But the best part is the attention to detail that he and the rest of the staff have consistently and cheerfully shown to us. (I never feel like a bother when I have questions. Quite the contrary!) I’m so pleased at how they have gone above and beyond in helping us relocate my mother-in-law. I couldn’t be happier!
Great experience. My Husband recently placed his Dad at Truewood. Very friendly, professional staff and very clean. The chef and dining staff as well as the food served is excellent. Tyler has been remarkable at answering all of our questions. We are confident this is the right fit for his Dad.
Reviews and rating from Google, shown as Google publishes them for Truewood by Merrill, New Bern Memory Care. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
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Reading reviews of Truewood by Merrill, New Bern Memory Care. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
