No PlaceWisely verified reviews yet, and 14 reviews on Google averaging 4.0 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers5 of 5 reviews
Management and turnover4 of 5 reviews
Quality of care3 of 5 reviews
Dining and food3 of 5 reviews
Cleanliness3 of 5 reviews
Building and rooms3 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★1
2 ★0
1 ★0
Google shows its five most relevant reviews; the 14-review average is 4.0 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
I can’t fathom a better facility. My mom was there before she had to be moved to Memory Cate. The staff there was TOP NOTCH. I hate leaving them and my mom hates it even more. I want to bring this staff to her new place because I know the new staff will NEVER match up. Miss Janice, Kayla, Brooke, Andrea, Kim, etc. They are the heroes. They are the ones on the floor daily. I love them and will miss them tremendously. Melissa and Tracie are fantastic and so responsive. Matthew, the maintenance director, is freaking awesome. I would have stayed there until the very end, but my mom’s dementia got the best of her. High Point is the small facility that everyone wants. The staff is amazing. The conditions are great. And I am going to miss everyone. They became family.
Brookdale High Point on Hartley Drive offers a great home for Mom! It is safe, clean and with staff like Theresa Shirley who is the Nurse there I know Mom is in good hands. Theresa treats each resident as if they were truly family and ensures their health is her top priority whether she's on duty or not, she is always available to lend a helping hand. She has been a God send to us in helping Mom with this transition in her life. Tracie Mize (the Executive Director) has also been instrumental in ensuring Mom was taken care of! Tracie wears many hats and can be seen managing the facility, in the kitchen helping out, planning and working the many events Brookdale High Point offers (such as the Spring Fling gathering that occurred on Good Friday where there were games, food and even the Easter Bunny who visited the residents) or even helping move residents in if necessary. The staff here exhibit true service to their community and I feel blessed to have found a place like this for Mom!
I was a patient there for over a month. I found the administration and entire staff to be very caring, attentive, and highly motivated to assist with my recovery. The surroundings were very nice, clean and well kept, and comfortable. I consider myself lucky to have been admitted when I was and I am grateful for the excellent care and attention I received while there. Thank you all!
We placed my disabled Brother in Brookdale the end of June and we have been very pleased with the service. It's a smaller facility with good staff and a clean environment. My Brother loves the meals . He has a good size room with private bath. He's been in 9 weeks so far and he's Happy with his new Home.
I would have to say the med Tech on second shift is awesome and my mother loves her. The only problem I have is the ED, and HWD they really need to be replaced. They are not the right fit for this place and they are not knowledgeable. The staff don’t seem to happy because they don’t feel respected by them. The food is not good at all. I do have to say the care is excellent on second shift. Overall the place is not to bad, but it would be a great place if the management would change. Happy staff make a world of a different when it comes to patient care. My mom do like so I will let her remain there. I just hope management changed.
Reviews and rating from Google, shown as Google publishes them for Brookdale High Point. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Brookdale High Point. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
