No PlaceWisely verified reviews yet, and 19 reviews on Google averaging 3.6 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Building and rooms3 of 5 reviews
Management and turnover3 of 5 reviews
Quality of care2 of 5 reviews
Dining and food1 of 5 reviews
Communication with family1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★3
4 ★0
3 ★0
2 ★0
1 ★2
Google shows its five most relevant reviews; the 19-review average is 3.6 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
We where looking for placement for my father, it was a very hard decision to move him from home, we worried about how he would adjust to new surroundings. A friend highly recommend Wellington House. We check the reviews like we did with other facilities. And still decide to visit the Wellington House. We was greeted with nice staff, ( that was a+) Abbey Rauf (administrator) welcome us with a tour of the building. I was very impressed with the staff and department heads. I was expecting to see the worst after reading reviews. Resident having activities, Residents was very happy and dressed. (Not in bed) a+.
We did decided to place my father at Wellington House, he has been there for 2 months now. He is very happy and really enjoying the food and staff 😊.. my family is happy.
Thank you so much Wellington House. I know sometime my dad can be a hand full
Gerry.
Had a great Clinical experience with my CNA students this summer. Staff was great. Administrator was very helpful during the students rotation and their Team of employees were awesome. The residents knew each employee individually and often single out their employee of their choice. The love shown by the employees for the residents were genuine. As a Clinical Instructor, I definately would recommend future residents and employees to Wellington House.
The staff at Wellington house is attentive and helpful. This building is under new management, and has completely changed for the better. Recommended for your loved ones great care facility.
Do not send your loved ones to this facility. The only reason they have one star is because -10 is not allowed.
Each resident has a personal account where $66/month is set aside in an account for their personal needs. My mother was transferred to another facility 3 months ago. I have repeatedly requested the money from her personal account and still have not received it. I get nothing but lies from Abbey Rauf. She hides behind her office door and has someone come out and ask you what you want before she will acknowledge you.
She mostly ignores me but when she does respond it is all lies. She finally told me on September 13th that the check was “processed”. Still no check!
NC Medicaid law says that all money must be refunded within 30 days. It has been 90 days.
I filed a complaint with Affinity’s home office but got no acknowledgement at all. They cannot keep this money! Medicaid officials are involved now. My mother needs new clothes and they, for some reason, are holding on to the money that is rightfully hers. Wonder how many other time they have done this to residents.
Perhaps it is because I told Abbey that I don’t believe a word she says. Well, I stand by that statement. I do not believe a word she says.
If her family member is there and transferred please be aware of this and don’t let them get by with this.
I will not stop and will take this wherever it needs to go to get resolution.
I haven’t even began to discuss other issues regarding her care.
Sherry Weaver
Hopefully the staff has changed since my mom was there in 2014. Would not recommend this place unless the person was able to talk and tell what was goings-on. A few of the staff workers were lazy and most of the time when I went on a daily basis I had to change my mom myself. They did not have enough workers for the number of people there.. Please don't leave your aging parents at this place..
Reviews and rating from Google, shown as Google publishes them for Wellington House. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Wellington House. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
