No PlaceWisely verified reviews yet, and 24 reviews on Google averaging 3.4 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Quality of care5 of 5 reviews
Building and rooms4 of 5 reviews
Staff and caregivers3 of 5 reviews
Management and turnover3 of 5 reviews
Cleanliness2 of 5 reviews
Price and value2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★3
4 ★0
3 ★0
2 ★1
1 ★1
Google shows its five most relevant reviews; the 24-review average is 3.4 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
We toured several Assisted Living Facilities in the area and beyond. The Director, Jolyn, really sets the tone for entire team. They provide quality services and have an amazing group of caregivers. The PT team has my Mom working hard on strengthening exercises and techniques for improved mobility. It’s a great atmosphere, they always have activities led by a fun and engaging Activities Director, Shane!
Instead of doors that swing open, there is a (sliding) barn door on the bathroom with floor to ceiling shelving and instead of a closet door, there is an armoire. It makes it easier to get in and out of spaces and reach what you need. For me a HUGE advantage and provides for more independence.
To top that off, there is a lovely and safe and inviting courtyard.
Highly recommend; Great Leadership, Great Care, Great Space, Great Value!
While the facility is exceptionally clean and the clinical care appears high-quality, the administrative intake process is deeply flawed. The salesperson was initially helpful, but communication became nonexistent once a decision was pending. Instead of providing a transparent "no" regarding my mother’s placement, they delayed their response until the last possible moment. Sending a "sincere" rejection email only after it was obvious they couldn't meet our deadline felt disingenuous. I would have preferred honesty over being led on.
Best regards
Leadership is exceptional. Prices are some of the best in Cabarrus County. This community takes private pay and Medicaid. Clean environment, great care.
The Drake facility hands down has the best team of caregivers I’ve ever encountered. Rare in 2026 to find people who genuinely care for helping others. God bless this entire staff . My dad has received white glove service from the moment we inquired.
Questionable admissions practices and dishonest administrative team. They strung us and our providers along for a week promising things that never occurred delaying appropriate care for the patient. Even our doctors are shocked at how this facility handles admissions and assessments. If you are looking for a honest and transparent facility that demonstrates readiness to care for dementia patients, look elsewhere.
Reviews and rating from Google, shown as Google publishes them for The Drake. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of The Drake. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
