No PlaceWisely verified reviews yet, and 30 reviews on Google averaging 4.6 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Quality of care5 of 5 reviews
Staff and caregivers4 of 5 reviews
Dining and food2 of 5 reviews
Activities and engagement2 of 5 reviews
Safety and supervision2 of 5 reviews
Building and rooms2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★0
2 ★0
1 ★1
Google shows its five most relevant reviews; the 30-review average is 4.6 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
Waltonwood Cotswold exceeds all of our family’s expectations — the staff is warm, attentive and genuinely cares for each resident with professionalism and patience. Our mother, new to the community, finds the food here to be outstanding, with restaurant-quality meals and choices. We’re thrilled that, for her, Waltonwood feels like home, with comfort, dignity and joy woven into daily life.
The Waltonwood Staff is kind, caring, professional, patient, friendly, and approachable. My father has been a resident in Assisted Living for 2 years and we are glad he is there is safe hands. The family events they host are fun for the residents and a great way to get families involved. The Care Managers are knowledgeable and always ready to listen to concerns. My Dad does not participate in many of the activities, but there is a variety to choose from, as well as exercise classes each day. It's a great place!!!!
If you have a problem or issue, say something. Let management know. They will get to the bottom of it and resolve the problem right away.
Excellent customer service. Thank you very much!
We visited many if not all memory care facilities in Charlotte searching for a place for my elderly mother with late stage dementia. Waltonwood does have a beautiful campus, large rooms, lots of activities and accessible dining. We even paid the $1,000.00 to be on the "wait list." We were not advised that all current residents of Waltonwood have first dibs on any memory care availability (as it should be, they live there already.) Four months later after receiving a copy of the lease and reading it; we came to find it would not be a good fit for us.
Several months later, Jayne Segal called to apologize things did not work out which was kind. A kinder gesture would be to return my 93 year old mother's wait list fee.
The Memory Care needs a severe overhaul. My mother moved from Assisted Living where she’d been for 5 years to Memory Care at the suggestion of the Waltonwood staff. After 4 months in Memory Care she fell and injuries were such that she could not return.
Do not move your loved ones to Waltonwood Memory Care as the staff is not qualified and does not care.
Wow! What an amazing facility. My grandparents are living here and they are in the absolute best care. The facility is clean, lovely, and perfect for their assisted living needs. I also cannot go on enough about the amazing staff here. They have all taken diligent time to get to know my grandparents and they feel like family. If you are looking at a place for your loved one, please consider Waltonwood
Reviews and rating from Google, shown as Google publishes them for Waltonwood Cotswold. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Waltonwood Cotswold. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
