No PlaceWisely verified reviews yet, and 68 reviews on Google averaging 4.1 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Quality of care3 of 5 reviews
Activities and engagement2 of 5 reviews
Building and rooms2 of 5 reviews
Management and turnover2 of 5 reviews
Dining and food1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★3
4 ★0
3 ★0
2 ★0
1 ★2
Google shows its five most relevant reviews; the 68-review average is 4.1 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
I recently moved my mom from a facility I “thought” was great to get her closer to me. Boy was my perception of a care facility wrong. Not only is my mom So MUCH CLOSER to me, she is SO MUCH HAPPIER! When your loved one is happy where they are at it brings you so much more comfort in the decision you make in placement. To be totally transparent, I was unaware of The Laurels and so thankful I found it. The rooms are so much bigger than other communities I looked at and updated. The care partners have treated my mom with so much respect and love. And let’s just talk about the dining room. Where my mom came from the food was bland and the choices were weak. Here, her options are vast. She has seasoning (this may seem like a small thing to mention but this was a huge issue as they never even offered salt or pepper). The activities she loves and has already made many friends in the time she has been there. She is an avid walker and the area inside and outside is perfect for her daily strolls. One last thing to mention… There were just a few needs we had asked about in her closet to make it more adaptable to her needs. They were taken care of prior to the move in. My mom tells me daily how happy she is living there and how thankful she is to be closer to me! Also what she has had to eat. It’s that good. My mom is blessed to be there! Sorry this is long, but really it is shot as I could go on and on!
Such an amazing community! The staff is incredibly warm and welcoming, making it feel like home from the moment you walk in. It’s a great environment for residents to live, grow, and truly thrive. Bethany is the best! So kind, helpful, and dedicated!
Hands down, this is one of the best assisted living and memory care facilities I have encountered. It is located in a beautifully placed neighborhood, allowing residents to feel like they are part of a suburban community.
Every time I visit, it warms my heart to see how engaged the staff is with both the residents and their visiting families. They organize wonderful events, such as prom week happening this week.
Bethany and Jordan take the time to understand each resident’s story and goals, providing an exceptional level of customer service. I wish I could give them 10 stars instead of just 5!
My sister's and I trusted The Laurels to manage the medications for our parents. We read the poor reviews, but were assured that the new Director would fix all the issues. After living through 5 months of missing meds, wrong meds and late meds, not to mention the rude attitudes of many of the staff, the call buttons not being answered, the apartment not being cleaned, trash overflowing and lost laundry, we felt forced to move our parents out.
I voiced my concerns several times with management and was given many promises that were not delivered. The Laurels of Highland Creek is not good for your loved ones. Don't be fooled by the lovely facility and the smiling salespeople.
If I could give this place zero stars I would. HORRIBLE MANAGEMENT. The med techs lied to me about being nurses and cnas are so short staffed that they couldn’t even tend to my aunt properly and when you tried to tell management you are met with the rudest people ever. HORRIBLE HORRIBLE HORRIBLE PLACE . I can’t wait to move my aunt out
Reviews and rating from Google, shown as Google publishes them for The Laurels in Highland Creek. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of The Laurels in Highland Creek. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
