No PlaceWisely verified reviews yet, and 46 reviews on Google averaging 4.1 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Quality of care4 of 5 reviews
Dining and food2 of 5 reviews
Activities and engagement2 of 5 reviews
Safety and supervision1 of 5 reviews
Building and rooms1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★5
4 ★0
3 ★0
2 ★0
1 ★0
Google shows its five most relevant reviews; the 46-review average is 4.1 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
My interactions with Brookdale Charlotte East began several years before we moved our dad into Independent Living last October. During those years, Bridget stayed in touch over the years and checked in to see how Dad was doing. When it finally came time to make the move for him last fall, she was the first person I called to check if there was availability. I was happy to see that what made me think Brookdale Charlotte East would be a good fit in 2021 was still true in 2024. Staff was caring and friendly, and I could see a level of resident interaction that was the missing link for the social aspect my dad needed and wasn't getting by living on his own. It was hard for Dad to accept this time in life, but slowly he developed friendships that made it easier.
Unfortunately a recent health matter required Dad to step up his daily living and care needs. The staff at Brookdale Charlotte East made it easy for me to make the decision to move him into their Assisted Living area. While he's only been in AL for a week, I believe we have found the same level of care and concern for his well being at this end of the house too.
Personally, I have come to rely upon my relationships with staff to help balance having to work full time with my concerns over my aging father and providing him with what he needs. And I feel lucky to have connected with some fabulous residents as part of my visits with Dad!
Brookdale Charlotte East is truly a "community" for which they foster on a daily basis for anyone who comes through the doors. I would recommend them if your loved one is in need.
My grandfather has been living at Brookdale Charlotte East for about a year and a half and we have loved the care he's receiving. Every time we visit, both the residents and staff are very friendly and pleasant. My grandfather is an extremely picky eater, but is always satisfied with the food provided. His nurses and care providers (PT, OT, etc.) truly care for him and provide quality care. There are a variety of activities/entertainment options for the residents and the outside of the building is beautiful due to the wildlife sanctuary. We are so thankful for all of the people at Brookdale Charlotte East!
I have been a resident in Brookdale Charlotte East for a short time but I am completely satisfied with the warmth and care I have been shown here by the staff and the residents. There is always something to do weather it is entertainment, group shopping or just
commiserating with other residents. I truly feel like I am with family and friends here.
Transitioning my uncle from New Jersey to North Carolina has been a significant endeavor. Ensuring that he would have a place where he could maintain his independence, enjoy a high quality of life, and feel comfortable was paramount to us. Fortunately, we found all of these qualities and more at Brookdale Charlotte East.
I must commend Bridget White for her exceptional support throughout this process. From our initial inquiry to my scheduled visit and now to the upcoming move-in on Thursday, Bridget has been an invaluable resource, always available to address any concerns and guide us through the transition with reassurance and professionalism.
Our confidence in our decision was solidified on Monday, April 8th, 2024, when we began moving my uncle's belongings into Brookdale Charlotte East. The warm welcome we received, evidenced by the notes on his door and the helpfulness of the staff, exceeded our expectations. Even the residents took the time to greet us, offering words of encouragement and sharing their own experiences.
I've also heard nothing but praise for the food, which Margaret on the third floor was kind enough to mention. These small but meaningful gestures, along with meeting residents like Margaret and Barbara, affectionately referred to as "newbies," further reinforced our belief that we made the right choice in selecting Brookdale Charlotte East as my uncle's new home.
The decision to choose a senior living residence can be challenging, but our interactions with the staff and residents, along with the thoughtful touches we've observed, have affirmed our confidence in Brookdale Charlotte East. We are grateful for the welcoming atmosphere and the genuine care shown to my uncle, and we look forward to his continued happiness and well-being in his new community.
Reviews and rating from Google, shown as Google publishes them for Brookdale Charlotte East. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Brookdale Charlotte East. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
