No PlaceWisely verified reviews yet, and 23 reviews on Google averaging 3.1 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Dining and food3 of 5 reviews
Building and rooms3 of 5 reviews
Management and turnover3 of 5 reviews
Quality of care2 of 5 reviews
Cleanliness1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★2
4 ★1
3 ★0
2 ★0
1 ★2
Google shows its five most relevant reviews; the 23-review average is 3.1 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
Going to start out with five stars cuz the guys that picked her up were very cool and patient. I'm going to visit her tomorrow. Scope the place out. Hopefully my five star review won't change. I am concerned that four of the one-star reviews mention people drinking on the job. Sure the drinking bothers me, but seeing how they have all those painkillers around why would they fool around with booze? Just kidding.
If you are considering this assisted living, I wanted to share my experience with what I have consistently seen. The director Anthony and Charlie are something special! They have an open door policy and most of the time they will be found actively helping out a resident from sitting and talking, to planning a fun event for them, assuring their residents homes are as comfortable for them as possible. They really do make you feel special and it's a beautiful thing to witness so I felt inclined to share. Bravo to the staff at Aspire Beneva!
The staff is physically abusive. The food nasty, the premises are filthy, especially bathrooms. Meals served in rooms. Administration is not available d/t meetings, they leave at 2pm.The medical NP took away my pain meds and demonstrated inadequate pharmaceutical knowledge. I am a APNP, CRNA for 40 years. So I can be judgemental. They Baker Acted me three times for yelling at my roommate watching TV 2/7
My Mom, has been in Beneva Lakes Assisted Living Center for two years now. I've visited twice for four weeks during that time, saw the staff operate, Nurses provide care and overall cleanliness daily. The facility is well maintained, the Nurses and Receptionists are ALL friendly and go out of the way to help. The rooms are large, there's a game room, a library, Nurses stations, daily package/mail delivery, and a nice dining room. Even the hallways always look good. My mom, unexpectedly lost her vision to cataracts, which makes double tough for her until cataract surgery, but she has been managing well with help from the staff. The one thing that all the residents here complain about is the food, but I am told they are working on improving it. THANK YOU AND GOD BLESS YOU TO ALL THE WONDERFUL NURSES AND RECEPTIONISTS THAT TAKE SUCH GOOD CARE OF MY MOM.
I lived there for 5 years and it has gotten worse as time went on. Fortunately the company finally fired the director recently. She almost got the facility closed down due to her inability to have compassion for the residents, coming to work hung over, been drinking plus she would yell at residents and staff in public areas. She was unprofessional and not qualified for the position. The promise that things are going to get better since hiring a new director and the issues will be corrected has been heard before and I have little faith that all the issues will be resolved especially the terrible food.
Reviews and rating from Google, shown as Google publishes them for Award Care at Beneva Villas. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Award Care at Beneva Villas. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour