No PlaceWisely verified reviews yet, and 37 reviews on Google averaging 4.2 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Building and rooms3 of 5 reviews
Quality of care2 of 5 reviews
Dining and food2 of 5 reviews
Activities and engagement2 of 5 reviews
Staff and caregivers1 of 5 reviews
Cleanliness1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★1
4 ★0
3 ★0
2 ★0
1 ★4
Google shows its five most relevant reviews; the 37-review average is 4.2 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
I've been here almost a year. Everything they told me about the place like going to Walmart. The Dollar Tree in other places .
It never happened. My laundry was supposed to be done on Saturday, but it doesn't the second ship. Third shift and not reliable. They don't do nothing. Luckily, there's 2 kind ladies, and they chef that takes up. That slack for the night chef and do laundry.
The cleaning of the rooms are minimal at best. The builders need to be cleaned in the air. Conditioning?
Has not been done hey told me they had a gourmet shuff. This guy is nothing but a cook. A short older cook if that there's a lot more, there's nol activities.
I went today to purchase an item from a resident and it was so filthy my shoes were sticking to the floor. It seemed like they had not been swept or mopped in weeks. Just reeked of fecal matter in so many rooms I walked past. It did not smell sanitary at all and I was so sad for the people who were living there. Just seemed unkept and I researched what kind of home it was. I would never let any of my family live there and I was so sad for the residents. If one room smelling a bit like poop I could understand but walking throughout it reeked of strong fecal matter in many of the rooms. Not sure why the smell was so strong passing doors if the bedrooms had people soiled inside or some other issue but I left the home so incredibly sad.
My father was at the pointe for a few years. He fell 3 times. 1st time he broke his shoulder. 2nd and 3rd time was each hip. Since his passing, i have learned that they were getting double payments. Not only were they getting money from the VA, they were also taking his money. I was contacted about this, but that is all. They haven't refunded anything.
They are money hungry people, with no compassion. Please, pass this place, and find another.
Denise has such a big heart for the residents at The Pointe! She’s always kind, patient, and genuinely invested in their well-being, taking the time to get to know each person and ensure they feel valued and cared for. You can tell how much she loves what she does! The residents are fortunate to have her, and families can rest assured knowing she’s there.
If I could give zero stars for this place, I would. I initially moved my parents into The Pointe three years ago. It was run by a wonderful management company, but about a year ago Colliers took over. They are not into this place for the residents, they’re all about money. The staff is mediocre at best. The food is absolutely horrible and mostly processed, medication is not given on a regular schedule, and they just do not look out for the needs of your loved one. I have since removed my father and he is now with us. If you love your family, don’t move them in here. Find another place.
And a word to the wise, if you do move them into any facility, be sure you have a camera in their room.
Absolutely incredible! I moved my father out of The Pointe, October 31. Today is November 13, and I receive a phone call from their activities director wondering when he’s getting out of the hospital so she can give him his veterans award. This just shows you further incompetence of this place.
Reviews and rating from Google, shown as Google publishes them for Colliers at St. Pete. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Colliers at St. Pete. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
