No PlaceWisely verified reviews yet, and 15 reviews on Google averaging 3.9 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers3 of 5 reviews
Quality of care3 of 5 reviews
Building and rooms3 of 5 reviews
Communication with family2 of 5 reviews
Management and turnover2 of 5 reviews
Activities and engagement1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★2
4 ★0
3 ★0
2 ★0
1 ★3
Google shows its five most relevant reviews; the 15-review average is 3.9 on Google.
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Reviews on Google
Shown as published by Google · not PlaceWisely verified
I cannot say enough positive comments about this facility. Having a family member transition is always hard on both the one changing from independent assisted living to memory care assisted living. The staff is amazing, they truly treat my Mom like she is their own, making sure her initial nights went well and were so patient with her. If you are looking for a safe and caring environment this is the place. I really could not ask for a better blessing for my Mom as I know she is in the best hands.
If I could give negative stars I would. This place mentally abuses their residents.. when you call to check on them for days and they keep telling you (without checking) that the resident is not there… the manager won’t call back because she knows that I know about them mentally abusing the people in there. This place is awful! Do not send your elderly people here!!!!!
It’s a very nice facility. The best that I know about in Pinellas County. What makes this place so special is that the employees seem to genuinely care about the residents. They see my mom as a human being when other places have not. The set up is nice too. There are mini-communities within the building so it isn’t scary or overwhelming to residents.
Unlawful eviction of twelve year resident.
SUMMARY
My mother, 89, was unlawfully evicted from Aventura Bay Place assisted living facility in 2021. She had lived there 12 years. The eviction was unlawful because my mother was not given 45 day advance notice of eviction as required by Florida state law. There was no physician certification that relocation was necessary. My mother was not harmful or offensive to other residents. The history of events relating to my mother's eviction are provided here.
HISTORY OF EVENTS
My mother was diagnosed with Alzheimer's disease in her mid seventies and has had slowly advancing dementia since. In 2009 at age of 77 my mother moved to Aventura Bay Place assisted living where she lived for the next 12 years. In January 2021 my mother contracted COVID-19. She spent one week in hospital followed by two weeks in temporary COVID-19 quarantine. Prior to her bout with COVID-19, my mother could stand and walk independently. After COVID-19 she was in good general health but the infection decreased her strength and mobility and she now required a wheelchair in general. When helped to her feet she could support her own weight and walk short distances with two-person assistance. In the months following her COVID-19 bout my mother received daily walking exercise assisted by Aventura Bay Place caregivers, independent paid companions, and myself.
On December 23, 2021, the Aventura Bay Place director of nursing told me that my mother had to leave immediately because she did not meet the criteria for residents to be able to "stand and pivot on their own" and "transfer themselves independently." This was the first time I was informed by Aventura Bay Place that my mother was being evicted. I tried to contact the director of Aventura Bay Place but my messages were not returned. I asked the director of nursing why my mother was not given 45 days advance notice of eviction as required by Florida state law. The director of nursing said there had been a "sudden change" in my mother's mobility and that "two weeks ago my mother was standing and dancing unassisted" but now she is unable to stand unassisted. Even if this claim were true, it did not exempt Aventura Bay Place from the 45 day advance notice of eviction because no physician had been involved and there was no certification that emergency relocation was necessary. Furthermore, the claim that my mother's mobility had changed recently was not true. I had been visiting my mother two hours every day for the previous five months (since August) and my mother's independent paid companion had been visiting her three hours per day five days per week for the past six years. We both confirmed first hand from daily walking exercises that there had been no change in my mother's mobility over the previous 11 months since her bout with COVID-19. This was further corroborated by Aventura Bay Place caregivers that worked daily with my mother.
When I reached the director of Aventura Bay Place to discuss my mother's eviction I asked why she was not being given 45 days advance notice of eviction as required by Florida law. I explained there was no physician certification requiring emergency relocation and that my mother was not harmful to or harassing other residents. I also explained that multiple sources could confirm there had been no change in my mother's mobility or general health over the previous 11 months since her bout with COVID-19. The director only reiterated that my mother no longer met the mobility criteria for residents and would be evicted in 24 hours.
At this stage rather than continue protest on my mother's behalf I decided it was better to find alternative long-term care for my mother. We found a new assisted living facility that had no problem accepting my mother with her existing mobility.
CONCLUSION
For most of the 12 years living at Aventura Bay Place my mother received competent and compassionate care. Unfortunately, one decisive and unlawful action by the administration resulted in extreme hardship. I cannot recommend Aventura Bay Place.
Horrible place!! They aren’t nice to the residents, and make them feel like they’re not worth their time. Trying to talk to someone in charge is next to impossible. Ever since they changed from Bon Secour to Adventura Bay it has dramatically gone downhill!! Don’t put your loved ones on here!!!
Reviews and rating from Google, shown as Google publishes them for Aventura Bay Place. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
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Reading reviews of Aventura Bay Place. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
