No PlaceWisely verified reviews yet, and 16 reviews on Google averaging 3.9 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Building and rooms4 of 5 reviews
Quality of care3 of 5 reviews
Communication with family2 of 5 reviews
Safety and supervision2 of 5 reviews
Activities and engagement1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★0
2 ★0
1 ★1
Google shows its five most relevant reviews; the 16-review average is 3.9 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
Beware of this facility if your loved one falls as there very well could be no followup to see if any bones have been broken. My parent was put to bed with some Tylenol and three days later my parent called me in pain and having issues breathing. A hospital stay and a SNF stay involved being away from the facility for two months. We decided to give the 30 days notice and took the parent out of this facility as we could see the writing on the wall.
Now, we are having to fight to get two months of personal services reimbursed. Brookdale charges for personal services not received, even if it involves their apparent lack of a plan. Its the business model, apparently. The executive director doesnt respond to emails or calls regarding the status of this, totally ghosting the family. I think they hope we will just go away.
Brookdale is an amazing facility. They take very good care of their residents. They have excellent communication with us providers. During COVID they took extra precautions to ensure staff and residents were taken care of. I see patients at multiple facilities and Brookdale is on the top of my list in St. Augustine.
5 STAR community!
Brookdale St. Augustine is a wonderful assisted living community! From the moment you arrive you feel a sense of home - the gardens, porches and the rocking chairs filled with residents, family and friends enjoying the grounds and the friendships they have made. As you walk in the front door you are welcomed by an inviting gathering area and the smiling faces of both the staff and the community residents. The staff and leadership are so kind and truly dedicated to their residents. You can tell they really care.
Brookdale at Saint Augustine is a wonderful community. Whenever I come visit, the staff are friendly and inviting and the residents are happy and upbeat. Jennifer, Leah, Lesa and Casey do a wonderful job making sure their residents are well cared for!
Brookdale St Augustine rescued my 89-year-old mom. It’s true!
My mom had to stop driving last year and she lost her will to stay active. We tried placing her in Adult Daycare...that didn’t work. My mom has always been fiercely independent. Then my mom fell down in my home at 2am and ended up in the hospital...all of us children decided we needed help.
We checked out various assisted living facilities in multiple locations in FL and CT. Brookdale St Augustine seemed like a good fit.
I remember walking in their front door last year totally unannounced, and being so impressed with how the front office staff handled me with no advanced warning.
I could chat for a long time about all the well-trained, friendly and dedicated staff...my mom now considers them family.
The facility is just the right size...it’s “homey”, but has plenty of room for activities, events or personal space.
Brookdale St Augustine has an impressive working relationship with the local medical teams and facilities...and its comforting to know that they will move quickly to treat my mom in any emergency.
I am also absolutely impressed with the pricing...Brookdale St Augustine is a great value. The services they provide...for the price they charge seems more than fair. My mom thinks she is living in a resort!
My mom is comfortable there. She knows she is safe. She is active again and has developed strong friendships with other residents and the staff. It’s amazing how much more mentally alert and physically active my mom is now, as oppose to when she first moved into Brookdale St Augustine a year ago.
So myself and all my siblings say “Thank You Brookdale St Augustine”. You rescued our mom.
Craig
Reviews and rating from Google, shown as Google publishes them for Brookdale St Augustine. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Brookdale St Augustine. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
