No PlaceWisely verified reviews yet, and 15 reviews on Google averaging 2.5 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Building and rooms5 of 5 reviews
Staff and caregivers3 of 5 reviews
Quality of care3 of 5 reviews
Dining and food3 of 5 reviews
Cleanliness3 of 5 reviews
Safety and supervision2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★0
4 ★0
3 ★0
2 ★0
1 ★5
Google shows its five most relevant reviews; the 15-review average is 2.5 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
Avoid this place. I wouldn't even let my dog stay here. My mom went here and wanted to leave Immediately took us about a week to get her moved our. Alex is not allowing the shipper to pick up her stuff. So it can be moved to her new room at her new place. We are still waiting on her social security. Check this guy should not be in the business of assisting elderly people. This place is dirty and the staff is rude.Food is terrible.
We were completely misled to believe this facility could care for an elderly dementia parent. Our loved one successfully eloped multiple times before we realized The Courtyard has a problem with their staff keeping doors secure during their numerous smoke breaks. The room was not cleaned regularly and fire/smoke detector were not properly maintained. This is not an indictment of the entire staff. Several of them went above and beyond their duties. This is just a general overview.
Unlocked front door, someone I believe to be a resident sitting at the front desk unable to direct me to a resident. Someone in the office who did not identify themselves informed me where the resident may be.
Entered the residents room, musty smell as was in the rest of the building. Garbage placed outside the room. Floor covered with sheets, commode buckets, no toilet seat on toilet, shower filthy without a seat, resident reported he couldn't eat, had constant diarrhea, and hadn't been showered in 4 days.
Upon leaving his room, someone was tearing up the floor in the hall, no cones or warning for any of the residents returning from the dining room, and
I never saw anyone that appeared to be a staff member .
This was a respectable establishment 15 years ago. No longer.
I would not allow my dog to stay there.
People please listen to me. If you care at all about humans, please do not place anyone in this facility and report it to anyone who will listen.
I'm a utility worker and when I entered this facility I was greeted with the smell mixture of urine/smoke/mold/filth. That's all I was greeted by, I looked for any personal for 20min, I checked the disgusting kitchen, the wide open drug room, and even the locked office. Wait I found the outside and out of site smoking. I have never seen such a dirty, hazardous, disgusting facility tasked with caring for our elderly!!!
Not sure how well the residents are taken care of inside the facility, but they allow their residents out unattended. Unfortunately this negligence has lead to constant pressure of nearby neighbors to arrange assistance from the facility or even the local police department when the residents get stuck or have issues requiring assistance.
Reviews and rating from Google, shown as Google publishes them for Courtyard Assisted Living (the). They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Courtyard Assisted Living (the). Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
