No PlaceWisely verified reviews yet, and 55 reviews on Google averaging 4.8 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers3 of 5 reviews
Quality of care3 of 5 reviews
Dining and food3 of 5 reviews
Communication with family2 of 5 reviews
Activities and engagement2 of 5 reviews
Building and rooms2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★1
2 ★0
1 ★0
Google shows its five most relevant reviews; the 55-review average is 4.8 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
Jennifer and the staff at the Palms in St Lucie west invited us into their family with open arms. Before we moved our mom in, they greeted her with a birthday cake, candles and balloons. My mom already was part of the family before we finished the contracts and exchanged money's. Jennifer and the staff invited us to lunch....which was delicious and the service was impeccable . Jennifer made our very hard choice to put mom into a memory care home as painless and comforting as possible. Her upbeat, vivacious and happy attitude wiped the tears from my eyes and I knew we picked the perfect place for our loved one. I give the Palms 10 stars on all levels. ROSE
We moved in on July 5th and haven’t regretted the move at all! Everyone working here are Amazing, the food is very good (especially the soups)! I’ve met a few neighbors and have enjoyed the meetings and chatting! As bittersweet as it was leaving our house, neighborhood, neighbors and friends, I feel that this was a perfect move for us! Looking forward to our time living here!
Memory care is really a hands off unit. A lot of assessments are rather lax because this isn’t a skilled facility. There isn’t daily documentation or communication between shifts therefore they don’t always know about the previous shift or the past week. It’s charting by omission, if it isn’t remarked in a chart, then it’s accepted that there aren’t any problems. From experience I can say things can fall between those omissions. Being a memory care, clients are not reliable historians or reporters. It’s hard to accept this as standard, yet it is for this level of care. That’s my review, it may be too structured but it’s how I feel. It leaves me thinking and pondering of if I made the correct choice.
Overall the general facility seems very nice. The alf clients all seem happy. There are activities offered frequently, some, like musical entertainment is available for memory care.
I've been living here for 6 days so far and so far it's been a great experience. The room i moved into has plenty of space for me to have the furniture I want. My move in process was great, Jennifer was extremely helpful throughout the whole process prior to moving in. All staff has been a delight to deal with as well. My ceiling fan strings in my room were too long and I kept walking into them and our maintenance assistant Nick made them shorter so that wouldn't happen anymore. He also fixed my closet door near the entrance to my room as it wasn't closing properly. The servers in the kitchen when i go down for my meals have been very nice and welcoming to me as well. Today I went to Walmart using our community transportation and I had plenty of time to get my things and do my shopping. Didn't feel rushed at all. The people I've interacted with who also live here have been very warm and welcoming as well. As far as activities here, I've really enjoyed the morning exercise. I enjoy reading a lot and they have such a nice library here that I plan on using a lot.
We visited today and spoke with Jennifer this afternoon about placement of my mother in the Palms. Jennifer was outstanding and made my wife and I feel like part of the family! The place was very clean and everyone had a smile on their face. I think my mom will love the place.
Update:
My mom moved in on April 1, 2022, and she loves it! She feels like part of the family and is treated that way. Excellent atmosphere, everyone is happy to be there and staff are loving and caring. Always communicating any issues or concerns with me👍 Great place, and never worried about whether mom is taken care of!
Reviews and rating from Google, shown as Google publishes them for Palms of St Lucie West (the). They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Palms of St Lucie West (the). Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
