No PlaceWisely verified reviews yet, and 73 reviews on Google averaging 4.3 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Quality of care3 of 5 reviews
Activities and engagement2 of 5 reviews
Cleanliness1 of 5 reviews
Communication with family1 of 5 reviews
Safety and supervision1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★5
4 ★0
3 ★0
2 ★0
1 ★0
Google shows its five most relevant reviews; the 73-review average is 4.3 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
We are very thankful for the care my mom receives at Truewood, especially in the Memory Care unit. The staff has been wonderful—kind, attentive, and truly caring. The communication with families is excellent, which gives us so much peace of mind. The Memory Care side is always clean, well-kept, and welcoming. Knowing my mom is in a safe place with people who genuinely care means everything to our family.
A special thank you to Jenny, who has been wonderful to work with and helped get us situated during this transition. Christine has shown such warm compassion and kindness, which has meant so much to our family. Bryan has also been incredibly helpful and has gone out of his way to assist with things that were not even part of his job duties.
And a special shoutout to all of my mom’s care staff for the patience, dedication, and love you show every day. We truly appreciate everything you do. Thank you so much!!
This team is absolutely wonderful to work with. When referring residents for senior living needs, they collaborate professionally and compassionately. The community is welcoming for tours & they host amazing events. Thank you for all you do for our seniors & their families here in Charlotte Co.
My father was coming from a really bad situation, and I was very hesitant after that bad experience. Brian from the facility made it absolutely seamless, and the customer service and care have been amazing, and we haven't even moved in yet. Thank you to the entire team for making this a great experience, and I hope my father really enjoys your location.
Thank you to the great administration and staff at Truewood for the respect, care and compassion you demonstrated while our family member stayed with you. Everyone went out of their way to make her stay comfortable and to engage her in the community and activities. It was comforting to know she was well cared for and cared about. Thank you.
My mother is a new resident of Truewood. So far they have really treated all involved wonderfully. Brian and Christine have answered all questions and really rolled out the red carpet for my 91 year old Mom. She’s got quite a few hurdles in life now. They are compassionate and patient with her needs. Thank you, Chuck & Kris Smallman
Reviews and rating from Google, shown as Google publishes them for Hallowstone of Charlotte. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Hallowstone of Charlotte. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
