Assisted Living
The Waterford at Carpenter'S Creek
5918 North Davis Highway, Pensacola, FL · No verified reviews yet
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$3,015/mo
The Waterford at Carpenter'S Creek Reviews
No PlaceWisely verified reviews yet, and 69 reviews on Google averaging 4.4 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Management and turnover3 of 5 reviews
Activities and engagement2 of 5 reviews
Building and rooms2 of 5 reviews
Quality of care1 of 5 reviews
Cleanliness1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★0
2 ★0
1 ★1
Google shows its five most relevant reviews; the 69-review average is 4.4 on Google.
PlaceWisely verified reviews
Write a reviewNo verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified4.4★★★★★69 Google reviews
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Theresa Cartwright★★★★★3 months agoWaterford Carpenters Creek I would Recommend it to anyone from the staff to the residence each and every person Is very pleasant. I want to thank Whitney for recommending this to us. It was what we needed.
Rod C★★★★★9 months agoFire on property 1/19/26 no management to be found
My uncle is a resident at Waterford, and I am very disappointed with the lack of support on-site today.
At 4:22 PM, there was no member of management or staff available to assist us while we were in the process of moving my uncle out of his room due to water damage. This situation is already stressful, and the absence of any assistance only made it more difficult.
Additionally, Belfor Property Restoration is currently on-site, and their employees are using resident carts to transport blowers and other equipment. These carts are designated for resident use only. As a result, we were forced to move our loved ones’ heavy personal belongings by hand, which is unacceptable under the circumstances.
I believe residents and their families deserve better support, especially during situations involving property damage and relocation. I would appreciate a follow-up regarding this matter and clarification on staffing coverage and vendor guidelines moving forward.
And please do something about the filthy carpets and smell of urine throughout the property
Margaret Chaffin★★★★★3 years agoI am very impressed with The Waterford at Carpenter’s Creek. The Administration there are very professional and also very friendly with great personalities! The Staff are caring and sweet. My parents feel safe and comfortable in their apartment. They like that they can move around the facility and also participate in the activities that are provided for the residents! There are things that could be improved, but I feel that’s minor compared to all the wonderful things that are going well! Here’s a picture of my parents COL (Ret) Allan Ford and Lisbeth Ford, with their family, in the common area at Carpenter’s Creek!
Danny Hankins★★★★★3 months agoWhat a great place! The staff are professional and hardworking. Nicole in the front office is always so helpful and kind! Thank you! Chaplain Dan
Ellen Teuscher★★★★★3 months agoVisited a friend there today , and everyone was very friendly and helpful. Met Jennifer the Activity Director. She was very friendly to us. Our friend is adjusting well and is happy there.
Reviews and rating from Google, shown as Google publishes them for The Waterford at Carpenter'S Creek. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section