No PlaceWisely verified reviews yet, and 46 reviews on Google averaging 4.2 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers5 of 5 reviews
Activities and engagement4 of 5 reviews
Quality of care3 of 5 reviews
Dining and food3 of 5 reviews
Cleanliness3 of 5 reviews
Building and rooms2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★3
4 ★0
3 ★1
2 ★1
1 ★0
Google shows its five most relevant reviews; the 46-review average is 4.2 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
My father was a resident at Brookdale's memory care unit, and our experience was mixed.
The good: The food was consistently good, and the staff was flexible about providing extra
meals for spouse and visitors, which we appreciated. The rooms and bathrooms are a good
size. A couple of staff members — Sean and Eddie in particular — were genuinely warm
and caring.
The concerns: Cleanliness was a recurring issue. Vacuuming seemed infrequent, and
bathrooms did not seem to be cleaned on a regular basis. One side of the building also
lacked adequate air conditioning, which is unacceptable in Florida. His room was routinely
close to 80 degrees (he was only there in the cooler months fortunately).
The "Daily Path" program was a major disappointment. It was heavily promoted during the
sales process, but in practice it didn't really seem to exist. Day-to-day life for residents
mostly consisted of meals and watching TV. There seemed to be very little meaningful
engagement or structured activity that the memory care residents participated in.
More
concerning, a nurse overlooked a medical issue that should have been caught. When it
came time to leave, the discharge process felt disjointed and informal.
If you're evaluating memory care options, I'd encourage you to look past the sales p pitch and
ask detailed questions about what a typical day actually looks like for residents.
Such a lovely and beautiful place. Everyone is very nice and caring. Food is good and there’s always an activity to do. I’m a caregiver for a resident and they tell me how much they love it out here.
Great team of employees. Our activities director offers many in house activities as well as trips to the casino, Publix, Walmart and different area restaurants on a weekly basis. Transportation available to doctor visits. Friday afternoons include Happy Hour with beer, wine, soda and ice cream.
Come out and see our community for yourself, visit with our residents and talk with Jayme about a place for your family member. 😀😀
BH has a friendly and respectful staff with little communication and ineffective management. My mom has been a resident for a year and a half and has yet to receive many of the benefits prescribed in her Care
Plan: failure to stringently follow her diabetic nutrition boundaries, loss of her much-needed walker, failure to assist her with grooming, failure to promptly launder and return her clothes (many pieces have been lost), failure to consistently make or change her bed and the failure to keep her room clean and sanitary. My mom, despite instructions to the contrary, is allowed to stay in bed all hours and as a consequence can barely walk due to inactivity. In addition there has been no access to on-site salon or spa services although the facilities do exist. Frustratingly, staff does not respond to phone calls - indeed, they rarely even answer - and they seldom answer the secure door without persistently ringing the bell (and there is no functional bell on the inside).
I have called, messaged and written (even twice to the State) and am received politely with assurances for improvement that simply don't happen. In fact, it seems to be standard practice not to respond to emails or phone calls based on my experience.
I urge everyone who has a relative here to visit often and be vigilant. At $6k a month you may be surpised to see what your family member is NOT getting.
I visited the home during a recent BLFS (Better Living for Seniors) breakfast event. The kitchen staff made a beautiful spread for us, which had a good variety and was tasty and fresh. The dining area where we held the meeting was tidy and clean. The staff were very pleasant.
Reviews and rating from Google, shown as Google publishes them for Brookdale Highlands. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Brookdale Highlands. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
