No PlaceWisely verified reviews yet, and 111 reviews on Google averaging 4.1 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Quality of care3 of 5 reviews
Activities and engagement3 of 5 reviews
Building and rooms3 of 5 reviews
Dining and food2 of 5 reviews
Communication with family1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★0
2 ★1
1 ★0
Google shows its five most relevant reviews; the 111-review average is 4.1 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
Wyndham Lakes was a great home for my Mom for over 3-years. It was the only place she wanted to stay in, even when she was not well enough to stay. She had plenty of friends and activities and the staff was always nice. Even when it came time to move Mom out, Danielle and the rest of the staff communicated well and made the process simple & painless.
I have recently moved to independent living at Wyndham Lakes. And to put my review in perspective, I have lived (elsewhere) in a nursing home and assisted living for the past 9 years. Let me tell you, this place is by far the best of the bunch. The staff has been wonderful, attending to all my needs and answering endless questions. The grounds are immaculate and the buildings are adorned with beautiful artwork. It is a large campus with endless paths for walking/exercising. Also, there is an abundance of organized activities daily, which are clearly posted around the community. The food is above average and served promptly by smiling/well trained waitstaff. Whew, finally I found a retirement home that works for me! Give Wyndham Lakes a look, you won't be disappointed!!!
Matthew
I had moved my mother out after issues with poor maintenance of the facility overall (downed lights, goose poop all over the place without being cleaned), bugs in the apartment, and food quality so poor that many residents complained about it. I was also concerned about safety and things not being taken care of until after issues happened. For example, a lock was placed on a gate to the lake area only after a resident drowned and literally floated past my mom's apartment. On the positive side, most of the staff is incredibly nice and attentive.
Kristen was very professional and informative while giving us a tour of Wyndham lakes. I really think my mom will enjoy the memory care unit with the outside section that she can access on her own.
We were scheduled for a tour and were met promptly by Debbie. She not only spoke with me but to the person who was going to be residing there. She made him a part of the process. The staff was warm and pleasant. Plenty for the residents to do with activities, a library, movie room with comfortable seating. Well balanced menus.
Reviews and rating from Google, shown as Google publishes them for Wyndham Lakes Jacksonville. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Wyndham Lakes Jacksonville. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
