No PlaceWisely verified reviews yet, and 53 reviews on Google averaging 4.4 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers5 of 5 reviews
Quality of care5 of 5 reviews
Building and rooms4 of 5 reviews
Management and turnover3 of 5 reviews
Dining and food2 of 5 reviews
Cleanliness2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★5
4 ★0
3 ★0
2 ★0
1 ★0
Google shows its five most relevant reviews; the 53-review average is 4.4 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
Stunning facility! Incan’t say enough great things about the Alto at Duval Station. The staff is caring, friendly, and genuinely goes above and beyond to make residents feel comfortable and supported. The facility is clean, welcoming, and has a positive atmosphere! Beth the sales director gave a great tour of the facility and really made me feel welcome and at home. The wellness director Gwen is phenomenal and goes the extra mile to make sure my loved one is getting the help they need. Not only is she great, but her care team is outstanding as well. There’s always fun going on throughout the building thanks to the activities director Brittany. She is amazing and gets the residents out of their rooms and interacting with everyone. Sharon’s the executive director and she’s phenomenal too. Overall, I HIGHLY recommend this facility if you are looking to move a loved one in.
Our family is grateful for the wonderful experience my Mom is having since she moved in to Alto Duval Station. From my first meeting with Beth in preparation for my parents needing care to the latest interaction with the Chef about my Mom’s special request, I have felt genuine care and concern for my Mom’s care and quality of life. I regularly engage the entire staff and have only had positive experiences, even when there’s been a concern, it is address and resolution is worked on together. My Mom is actively engaged in church services, she has become a Bingo Queen and she has met many new friends. Our experience with the staff and residents of Alto Duval Station far exceeds our expectations and we are grateful for the Joy my Mom is experiencing there, she is truly flourishing. As she continues her journey here, I am sure issues will arise but I feel confident they will be worked through. Our family is aware of the commitment it takes to work with our elders in a loving, respectful and professional way and the staff at Alto Duval Station is meeting that expectation.
The management and staff at Alto Duval Station have been an incredible blessing to our family. My dad has been there for over two years, and my brothers and I could not be more grateful for the care he receives.
Sharon, Beth and all the staff treat residents with dignity and respect. Their dedication provides our family a peace of mind, knowing our dad is in such good hands.
The facility is exceptionally clean and welcoming. We truly appreciate the team at Alto Duval Station and would highly recommend them to anyone seeking quality care for a loved one.
I absolutely love the staff at Alto. My husband lives in Memory Care and he is well loved and taken care of by everyone at the facility. I visit daily and I always feel welcome for as long as I want to stay.
The main improvement that I think needs to be made concerns the furniture in the dining room and common room. The recliners and the couch are well past their prime and need replacement for the comfort of the residents. Also, more regular chairs need to be added to the common room and dining room as, to accommodate everyone, chairs need to be dragged back and forth at every meal. This improvement would greatly reduce the work of the busy staff.
I needed a facility for both my parents Dad was in a wheelchair after 2 broken hips (also on dialysis) and Mom needed memory care. Family and I had cared for them for 5 years but could no longer do the 24/7 care they needed. I visited several facilities and none of them come close to being as nice as this one. What really made my decision easy was the employees there! Beth in sales has been amazing. Sales is not all she does. She has assisted me in all kinds of situations along with Sharon the director. After a year of being in the facility, we lost my mother. During such a hard time they made it as comfortable as possible. As if we were in our home with family. Alma, Evette, Bailey, April and many others were professional but also like family. Dad was struggling after my Moms passing but the staff have really helped him. The new PT instructor Jacobi has gotten my Dad up on his feet and excited about moving forward. It’s not perfect but they do strive for it to be. All of this said I would highly recommend trusting your parents at the Alto Duval Station.
Reviews and rating from Google, shown as Google publishes them for Canopy at Duval Station the. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Canopy at Duval Station the. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
