No PlaceWisely verified reviews yet, and 39 reviews on Google averaging 4.8 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Safety and supervision3 of 5 reviews
Quality of care2 of 5 reviews
Communication with family2 of 5 reviews
Activities and engagement2 of 5 reviews
Building and rooms2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★1
2 ★0
1 ★0
Google shows its five most relevant reviews; the 39-review average is 4.8 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
When my mom was diagnosed with Dementia we struggled for almost a year to care for her ourselves. We were failing and mom’s health was steadily declining. Once she moved into Brookdale we were no longer worried. Her health improved and she regained her purpose. The staff makes Brookdale feel like a home. They are attentive, engaging, and truly care. They know the details of every resident and always provide continuous updates. The family support meetings have helped educate us on how to be supportive care advocates. We also love the family nights where we get to join in on all of the fun! I highly recommend Brookdale Mandarin Central to anyone who is looking for the highest quality care for their loved one. —Catherine Penrod
My grandfather has been living at Brookdale Mandarin Central for over a year now and we love it. He’s comfortable, has a routine and most importantly, he is safe. The staff is amazing and friendly. We’ve had no complaints at all.
Truly a blessing. Staff and facility are amazing. The fact that my family member is truly safe, bathing, getting fed, correct medicine on time, and rehab shows. Best decision ever!
The staff at Brookdale have been absolutely wonderful in caring for my grandmother. They go above and beyond to make sure she feels safe, comfortable, and respected every day. The team is patient, attentive, and truly takes the time to connect with her, which gives our whole family peace of mind. It’s clear they genuinely care about the residents, and we’re so grateful to have her in such a supportive environment.
My mother was a resident at Brookdale Mandarin Central for just over one year. She had dementia and needed help with medications. The place was okay most everyone was friendly but the issue that I had was that the AC in her room never functioned properly did not really put out cold air. Did complain about it they never really fixed the issue. Also the water in her kitchen area was a big problem as well that was never really fixed either. Other issues that I had was that they required us to provided them with gift cards for her to go on the bus for outings. They said it was for when they went to eat that they would use the gift card to pay, well that was not true as they did not take her out to eat for lunch and if they did she paid on her own Credit card. She did go the library and out for shopping and I think that they charged her for the bus rides! So, just to let everyone know be prepared for them to ask you to purchase gift cards for your love ones and make sure it goes to where they say as I did not see that.
Other things is with dementia they lose their appetite as they start to lose weight. I think that they need to be more aware of the eating habits of their residents and follow up with family! They did not do this and she passed away just recently from not eating. I think if they would have informed us could have gotten her some appetite stimulant and she might have lived a little longer.
Reviews and rating from Google, shown as Google publishes them for Brookdale Mandarin Central. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Brookdale Mandarin Central. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
