My experience with Brookdale Cypress Lake has been extremely disappointing, particularly regarding communication and transparency.
When I chose this facility for my 86-year-old mother, one of the deciding factors was that overnight visits by family were allowed. This gave me peace of mind, especially because my mother has cognitive memory issues. After a year of allowing sleepovers, I was suddenly informed by the Executive Director, Chelsea, via email that overnight stays would no longer be permitted. This significant policy change was communicated without any discussion or consideration of how it would affect residents and their families.
As my mother’s Medical Power of Attorney, I expect to be informed before medical decisions are made on her behalf. There have been instances where medications were dispensed and testing was performed without my knowledge or prior notification. That has been very concerning and has undermined my confidence in the facility’s communication with families.
Throughout these situations, I have found communication from the Executive Director to be lacking. In my experience, Chelsea has not taken ownership of the concerns I have raised, and I have found her customer service to be extremely poor. Rather than working collaboratively to address legitimate concerns, I have felt dismissed and frustrated by the lack of accountability and follow-through.
Families place tremendous trust in assisted living communities to care for their loved ones, and clear, proactive communication should be a priority.
Because of these ongoing concerns, I am now seriously considering relocating my mother to another assisted living community. That is not a decision I take lightly, but trust, communication, and family involvement are essential when caring for a vulnerable loved one. I encourage anyone considering Brookdale Cypress Lake to ask detailed questions about policies, how changes are communicated, and how they involve Medical Powers of Attorney in healthcare decisions. Unfortunately, my experience has left me disappointed and questioning whether this is the right place for my mother.
⭐⭐⭐⭐⭐
Choosing an assisted living community for someone you love is never easy — but from the moment we walked through the doors, we knew this was something special. The warmth, the professionalism, and the genuine compassion of the team immediately set this community apart.
The staff go above and beyond every single day. They don’t just provide care — they build relationships. They know each resident by name, greet families with a smile, and truly take the time to understand individual needs and preferences. The level of person-centered care is exceptional.
The building is beautiful, clean, and welcoming, but what truly makes this place shine is the atmosphere. There is laughter in the hallways, engaging activities happening daily, and a dining experience that feels more like a restaurant than a facility. You can feel that the team takes pride in creating a vibrant, joyful environment.
Communication with families is consistent and thoughtful. Questions are answered promptly, concerns are addressed with empathy, and there is always a sense of partnership in care.
If you are searching for a community where your loved one will be respected, cared for, and genuinely valued, look no further. This isn’t just assisted living — it’s a place that truly feels like home.
Highly, highly recommend. 💛
Finding a community for my parents was overwhelming for me!!! I looked at other assisted living communities in the area, but something always felt off when I walked in to Cypress Lake. The vibe and energy was amazing. The staff was fantastic. my parents moved into the community and they’ve been extremely happy.
The team is warm and friendly! Food is amazing and there are plenty of activities and theme nights. The pig roast at the Hawaiian luau was a night to be remembered! They have a heated pool and most of the apartments have huge lanai's to enjoy the beautiful view of 7 Lakes Golf Course. We love it here!
Although a few professionals offer compassionate care, this facility is poorly managed and understaffed. Phone calls go unanswered. Managers unavailable. Possessions go “missing.” No dignity for residents who become nonverbal. Lack of facility maintenance.
Reviews and rating from Google, shown as Google publishes them for Brookdale Fort Myers Cypress Lake. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
