Assisted LivingMemory Care
Regency Park
15000 Hwy 441, Eustis, FL · No verified reviews yet
This community does not currently have a referral agreement with PlaceWisely. We still relay your request at no cost.
$2,895/mo
Regency Park Reviews
No PlaceWisely verified reviews yet, and 55 reviews on Google averaging 4.4 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers5 of 5 reviews
Quality of care4 of 5 reviews
Communication with family2 of 5 reviews
Building and rooms2 of 5 reviews
Dining and food1 of 5 reviews
Cleanliness1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★0
2 ★0
1 ★1
Google shows its five most relevant reviews; the 55-review average is 4.4 on Google.
PlaceWisely verified reviews
Write a reviewNo verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified4.4★★★★★55 Google reviews
See all on Google ↗
Christina Barreiro★★★★★5 months agoIf I could give a negative star I would - My family entrusted Regency Park Memory Care with the care of our 93-year-old grandmother after several years of caring for her at home while she battled dementia. This was one of the hardest decisions our family has ever had to make, and my mom and uncle relied heavily on the promises made by the facility and recommendations from Vitas Healthcare that she would receive compassionate, professional, 24-hour care.
Prior to entering Regency Park, my grandmother had dementia but was still physically active. She could walk, talk, recognize family, and interact with us daily. After a fall and increasing aggression related to her condition, my mother and uncle realized they needed additional professional support due to their own age and the overwhelming responsibility of caregiving.
When they toured Regency Park, they were reassured repeatedly that she would be monitored around the clock and properly cared for. We were encouraged not to visit for the first couple of weeks so she could “adjust” to her new environment. This was incredibly difficult for our family, but we trusted the staff and their guidance.
When my aunt and uncle were finally allowed to visit, what they witnessed was horrifying. The memory care unit smelled strongly of urine, and the floors were sticky and filthy. When they entered my grandmother’s room, they found her drastically thinner, confused, and unable to recognize them. She was dressed in clothing that did not belong to her, including men’s clothing, while her own clothes had been left soaked in urine inside a bag. The smell was so overwhelming the clothing had to be thrown away.
The director, Abby Pinion, apologized and explained she had recently taken over after the previous administrator was fired. However, apologies did not change the condition our grandmother was found in. Our family immediately began making arrangements to move her to another facility, but we were informed she could not simply be removed without another placement already secured.
Before my uncle could complete those arrangements, he received a call from Regency Park stating our grandmother was unresponsive and being transported to the hospital by ambulance. At the hospital, doctors informed us her blood sugar was over 800 and she was in a diabetic coma. We were also told she was severely dehydrated, had developed fungal infections in her vaginal and anal areas, and had no stomach contents, indicating she had not been properly nourished or cared for.
The hospital staff made it very clear that these conditions were consistent with severe neglect.
When my mom and uncle returned to Regency Park to inform them that our grandmother would never return(no matter what stipulations were listed), the director refused to come out and speak with them personally.
I am sharing this experience because no family should have to witness a loved one deteriorate this way under the care of a facility that promises compassion and supervision. Families place enormous trust in memory care facilities, especially when they can no longer physically manage care on their own. We feel that trust was completely broken.
I strongly urge anyone considering placing a loved one in this facility to thoroughly investigate the conditions and quality of care being provided, especially in the memory care unit. No patient deserves to suffer this way, particularly those who may not be able to speak for themselves.
A F★★★★★2 months agoThank-you Abby and Amy for everything! And of course, the rest of the team as well. The interaction was sweet and genuine from start to finish. And I am very excited to know my grandmother will be in great hands!
Patty Grinnell★★★★★a year agoRegency Park is a great choice if you are looking for excellent care for a reasonable price! My mother moved into her new place about 3 months ago. She just loves it! I’m happy, too because I know Mom is in capable hands. When you come for a visit— you are welcomed by Amy at the front desk. Then, Becky or Audrianna will take you on a tour of this lovely facility. Shout out to the amazing staff: Louella, Kim, Colin, Gigi, Delaysia, Adriann, Molly, Hannah and Sallie for your attentiveness to my mother’s needs. Big thanks to Debbie, Mary and Greg for taking good care of the place. Thanks Jessie and Niki for the delicious meals… and fresh, homemade cookies! Yummy!
david kamish★★★★★a year agoMy father lived at Regency Park for for three years and had a truly wonderful experience there until his passing. He especially enjoyed the daily interactions with other residents, which brought him great comfort and joy.
The staff provided exceptional care from beginning to end. They consistently respected his privacy, handled his belongings with care, and kept our family well-informed of any concerns or needs he had.
Thank you to the entire team for the outstanding care and compassion you showed. We are deeply grateful.
sam bogo★★★★★a year agoRegency is a family-friendly, proactive assisted-living community. Their staff enthusiastically engages with residents. My grandmother is in their memory care unit. I have seen her involved in more social activities in the last week than in the last 40 years. Her hair is styled. Her nails are polished. She interacts socially with the other residents. I am very impressed with their services and would highly recommend them to other families searching for a senior community for their loved-one.
Reviews and rating from Google, shown as Google publishes them for Regency Park. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section