I selected Heritage Oaks Memory Care facility for my mom and glad I did. Dee and her staff have been outstanding with care, cleanings, meals, activities, and communications to keep me updated with mom. One can't expect 100% within a memory care facility. But this place does their best. I will highly recommend Heritage Oaks to care for your elderly folks 😀
The support at Heritage Oaks is amazing.
The executives here as well as all the staff from the exceptional receptionists, aides, nurses, to those who do the cleaning and maintenance are all kind, caring individuals who greet you as part of the community and give freely of their time to assist you in whatever way they can.
My mom began her journey here in assisted living and now resides in the Memory Care Unit. Mom adjusted very quickly to this Unit as the smaller environment has helped her feel more secure and the increase in assistance with daily tasks such as dressing, bathing and toileting from staff are a huge help.
Deana Hager is the Director of the Memory Care Unit where Mom currently resides. It was a tough decision to put my mom there and Deana has been a huge help with the transition. She and all the staff there have have been a great support to my mom as well as to myself and family. Her door is usually open and despite all the paperwork she is busy with she is kind about interruptions and has a welcome attitude especially with the residents. She has a genuine relationship with residents, their families and the staff here. She doesn’t just sit at her desk she actively gets to know the residents and I have frequently had the privilege to see her help residents with extreme difficulties to eat.
Most days they have planned activities for those that can/ want to participate each week and the residents are kept socially gathered during the day in the main area so they aren’t alone in their rooms.
Nurses and aides are readily prepared to assist with medications, mealtime and toileting needs.
The staff often goes above and beyond -Mom really enjoys getting her nails done frequently and making crafts/painting and loves the seated exercises as well as the many sing alongs. They do their utmost to frequently have enjoyable live entertainment and try to be creative and fun. Families are always reminded they are welcome to participate with the residents. There is a wonderful hair salon just outside the memory care doors, a terrific pt/ot team to assist residents with insight into how to manage their physical limitations in order to retain a sense of independence as their bodies slow down and taking personal care of themselves becomes increasingly difficult.
Above all I am most grateful for Deana for her willing attention and personal approach, accessibility, insightful guidance and grit dealing with it all.
I am happy I chose Heritage Oaks for my Mom. It is truly a wonderful, caring place for Mom to call home.
Heritage Oaks of Englewood was the second assisted living facility my father lived in, but it was always his first choice because it was so much closer to his wife and his church. He started out in the assisted living section and was always talking about the staff, the people he'd share his meals with, the great food, etc. His room was a small efficiency apartment and was nicer than my first apartment ever was. Eventually he was moved into Memory Care, and, if anyone ever complains about the care from Deana and her team, I'll gladly step in and call that person a liar. While my father had good days and bad, he loved the memory care staff (especially Deana, who he called his "boss" and who he introduced me to as his "daughter"), the nurses and social workers from Hospice who were there when he needed them, and I was amazed to hear how many of the staff loved him back and were heartbroken by his loss. They treated him like a king, kept me constantly in the loop about his care, and let him call me whenever he asked. Sure, things get busy with so many people living in one unit but he was always clean and ready for doctor's appointments, always fed (he loved it when he got a glass of wine or a second dessert), and always telling the social workers that he had nothing to complain about. Moving him into Heritage Oaks when the opportunity presented itself was the best decision I ever made, and, once he was there, he'd even joke that the "other place" was like prison compared to Heritage Oaks. I can't thank Sue, Deana, and all the excellent staff I've interacted with, even though I'm more than a thousand miles away. There aren't enough stars on a Google review to express my appreciation.
Heritage Oaks of Englewood is the perfect place for our mother. She is well cared for, always clean and certainly seems happy. Our father passed away shortly after he placed her there. The staff has been so kind to our family as we navigated through this horrible time. They send pictures and are available whenever we have questions. Deanna and her staff genuinely love the residents. They are all called by their name, and they are very engaging with the residents.
Placing a loved one in a memory care facility is never an easy decision, Deanna made this time very comforting for our father.
He was at peace knowing his wife of 62 years will be well taken care of. That kind of comfort will never be forgotten.
Thank you to all of the staff.
We moved my mom into Heritage Oaks on approximately December 15th. It has been a wonderful experience during a time of transition for our family. Deena and all of the staff make every day a special day for not only the residents but for their families. I truly feel like it is an extension of our family. My gratitude is beyond words; you have truly touched our hearts.
Reviews and rating from Google, shown as Google publishes them for Heritage Oaks of Englewood. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
