No PlaceWisely verified reviews yet, and 237 reviews on Google averaging 3.8 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Quality of care4 of 5 reviews
Building and rooms4 of 5 reviews
Dining and food3 of 5 reviews
Cleanliness3 of 5 reviews
Communication with family1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★2
4 ★0
3 ★1
2 ★0
1 ★2
Google shows its five most relevant reviews; the 237-review average is 3.8 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
I contacted Indigo Manor and spoke with Lisa to help me with placement for my client who was having some issues with insurance approval. Lisa went above and beyond to assist me in placing my client, and speaking with me and explaining all the avenues that we can go down to help with his care further down the road. Lisa I truly appreciate your patience and effort in assisting me with my client. I look forward to working more with you in the future, and the genuine care I received from you and now your facility.
We had the worst experience here with my father. I had been out of town and when I came back to town my father had a Dr. visit to go to. I went to his room because I was going to the visit with him and we were waiting for the transport. My bedridden father's clothes were dirty and he smelled like he had not been washed in days. They knew he was going to the Dr but we found him filthy. I noticed his catheter bag looked like pure blood and I told the nurse about it and she said it was normal and it would be back to normal, tomorrow. That is the craziest thing to say! It was by no means normal. Also when we entered the room a supposed wound care nurse was leaving. He had just wrapped his foot up like a mummy and tapped it tightly shut so we wouldn't look at it.
We took him to the Dr and his blood pressure was dangerously low. I told the nurse and Dr about his catheter bag and when they saw it they said to take him immediately to the ER.
He had a severe UTI infection and I asked them to check his foot. He had a bed sore on his heal that was completely black and deep. The sore tested positive for MERSA. He also had sepsis and ended up in the ICU for many days. They never notified us about the foot sore or the blood filled catheter bag.
It's a miracle he's still alive!!
We moved our mother to Indigo Manor three weeks ago. Every interaction with staff has been very positive. Lisa spent time helping us understand the steps and process. She is so positive and professional! Jenn has been so welcoming and helpful! Andrea is so helpful and patient and is so kind to Mom. Everyone we've been contact with has been so friendly and professional! Mom has responded so positively to the kindness and respect she has received by all of the staff. She is receiving outstanding care by all of the team at Indigo Manor. She loves the food too! Thanks to all of you at Indigo Manor for the amazing care you are providing for our mother!
Was there specifically for rehab. After 3 days of not even being evaluated by any rehab team, my husband and I decided to transfer to a more suitable and better rated SNF with a higher quality rehab program. After transferring, I was immediately convinced that we made the right decision. My choice left Indigo Manor in the dirt where it belonged. What a poorly-run institution from top to bottom including the food being bad tasting, the cleanliness of the rooms, the care staff, the nurses, and everything in between.
The people were great. The nurse's text and everybody facility was, I'd give it clean, but the one place they lacked was dietary supplements, the food sucked. It was horrible there. Many times I didn't have dinner all day, it was cold, it was just terrible. Oh. To the point where I couldn't even force it down
Reviews and rating from Google, shown as Google publishes them for Indigo Palms at the Manor. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Indigo Palms at the Manor. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
