No PlaceWisely verified reviews yet, and 24 reviews on Google averaging 3.5 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers5 of 5 reviews
Quality of care4 of 5 reviews
Building and rooms2 of 5 reviews
Dining and food1 of 5 reviews
Cleanliness1 of 5 reviews
Communication with family1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★3
4 ★1
3 ★0
2 ★0
1 ★1
Google shows its five most relevant reviews; the 24-review average is 3.5 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
I am a full time resident of Regency Oaks and never anticipated needing the Health Center here. After a long hospitalization and surgery I couldn’t walk from the bed to the bathroom. I was discharged to Regency Oaks Health Center. I was weak, tired and scared when I arrived. I expected the worst and hoped for something better. What I experienced was a bright, clean, well staffed facility with caring, capable and competent care. Everyone from the aids, to the nurses to the physical and occupational therapists to the culinary, environmental and housekeeping staffs were excellent and exceeded my expectations in every way as did the supporting services. I have gone with their caring, compassionate and patient support from hardly walking to walking 1.5 miles daily with a walker. I will be discharged soon and wholeheartedly recommend both Regency Oaks Senior Living and Regency Oaks Health Center for you or your loved one.
While hospitalized, my daughter’s father in law died. I recommended a sister LCS community in Jacksonville, Florida for the care of his widow with full confidence that she would be just as satisfied. Bob Lucas
My wife is here for a number of weeks now after an intense hospitalization. I can’t say enough about how competent AND caring the staff is here. She’s been in two other rehabs and Regency is head above shoulders. Definitely try to get in here.
We are very pleased with the care and rehabilitation our Mother was given at Regency Oaks. The staff was very helpful and kind to our mother. Nurse DEE was always excellent and patiently explained everything to us. I was extremely impressed with wonderful & caring Nurse’s Aid RAYMESHA!! She treated our Mom Kathleen Ballestrini as if she were her mom. We really can’t say enough good things about her. We know this can be a tough job and employees like this are hard to find & should be commended!
Thanks to all the hard working staff; to the Therapists that helped our Mom’s progress!
Also to the Chef/Cooks… Mom really liked the food!
God bless you all for making a tough experience so much better! You make a beautiful difference in people’s lives!!
This is a terrible place. The nurses are rude, inattentive and have no compassion for the patients. My mother has been there for 3 days and nights and has suffered humiliation and verbal abuse by the night staff. No one seems to care when we voice our concerns. We are looking to move her to another facility. Do NOT take your loved one there.
Tonight I observed and experienced the worst nurse I've ever seen or dealt with. My mother's nurse is Allison (she would not give me her last name) Not only was she rude and belligerent with my mother, but also with the other patient in the room. Her attitude was abhorrent. When I called her out on it, she became argumentative and very unprofessional. I told her she had no business being a nurse. She started yelling in the hallway where other patients could hear her. I will be filling a complaint against her but I doubt anything will be done about it. I will await a reply from the facility director as to how they will rectify this situation.
Here's an update. I received a call from the Associate Executive Director. He told me that they removed the nurse and replaced her with someone else. Tomorrow morning we're having a meeting to discuss all the issues. I'm happy to see that management has taken immediate actions and will investigate the situation. I will update this review with the outcome. I would hate to see one bad apple destroy the reputation of the facility.
The team and community members at Regency Oaks have been a delight to interact with. They go out of their way to meet our needs and promptly address any concerns or questions we may have. Their availability and willingness to assist us have made our experience and transition into Regency enjoyable.
Reviews and rating from Google, shown as Google publishes them for Regency Oaks Health Center. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Regency Oaks Health Center. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
