No PlaceWisely verified reviews yet, and 31 reviews on Google averaging 3.5 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers5 of 5 reviews
Building and rooms5 of 5 reviews
Quality of care4 of 5 reviews
Cleanliness2 of 5 reviews
Management and turnover2 of 5 reviews
Communication with family1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★3
4 ★0
3 ★0
2 ★0
1 ★2
Google shows its five most relevant reviews; the 31-review average is 3.5 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
Unacceptable Sanitation and Care Failures—Ongoing Guardian Concerns
As the legal guardian of a resident at this facility, I’ve witnessed repeated and unresolved issues that point to serious lapses in hygiene, medical care, and respect for residents' dignity.
From early on, the resident's room has been left in unsanitary condition, with dirty diapers left on the floor, soiled air vents, and visible trash left uncollected. Even after multiple requests, these conditions persisted. Compounding the issue, staff have repeatedly placed clothing and shoes belonging to other residents into her personal closet. Despite my continued efforts to remove these misplaced items and request a clean environment, the same issues return—indicating a systemic breakdown in room-level oversight.
These conditions are not just unsightly—they pose real health risks, especially for residents with compromised immune systems. Coupled with the facility’s failure to administer or document physician-ordered treatment and failure to coordinate specialist follow-up, this neglect is deeply concerning.
Family members should not have to micromanage basic cleanliness or chase down updates on critical care. It is the facility’s legal and ethical duty to provide a safe, clean, and dignified environment—yet those standards are not being met.
Oversight agencies and prospective families should take these concerns seriously.
This facility is like home for my mother. The staff is always pleasant and treats her like one of the family. When we visit we are always greeted with a smile and friendly hello. Ky (a staff member) will always go out of his way to remind her she’s loved and everything will be ok. The medical staff is wonderful and work well with the doctors if needed. I’m so grateful that this was the right decision.
Mom was there the care was horrible not enough staff! often finding her wet all the way to her shoes With the urine yellow so you know it she had been there a while. Stephanie the Director of nursing would not even answer me on the patient ratio. The quality of care is poor would not send a loved one there. One day upon arriving at the nursing facility I found my mother in awful condition I had 911 her to the hospital the nurse Tina knew nothing about it-and the caregiver nothing about it they almost killed my mother.lack of accountability and empathy was enough.
Quality starts at the top!!!! There should be no doubt in your mind once you meet the administrator of this quaint Memory Care facility that your family member or loved one is in great hands! To know someone in charge takes the time to truly understand her position, the services and her staff is so reassuring! Thank you to you and your team Stephanie, for all you do!!!
Excellent place for my father! The staff is very caring and went above and beyond to assist our family. The staff answered all of my questions and took additional time to help my dad become acclimated to the facility. The facility was clean and I am thankful for such a professional staff in a welcoming atmosphere.
Reviews and rating from Google, shown as Google publishes them for Gardens of Eastbrooke. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Gardens of Eastbrooke. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
