No PlaceWisely verified reviews yet, and 65 reviews on Google averaging 4.6 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Quality of care4 of 5 reviews
Dining and food3 of 5 reviews
Activities and engagement2 of 5 reviews
Building and rooms2 of 5 reviews
Price and value1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★0
2 ★0
1 ★1
Google shows its five most relevant reviews; the 65-review average is 4.6 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
When you are looking with your parents for a place to call home, Highpoint at Cape Coral is the place. My Mom absolutely loves it there. She has been there almost 2 years. The staff are wonderful, lots of fun activities including "happy Hours" with music, arts and crafts, movie theater, swimming pool. Its the best. We love Highpoint.
Highpoint at Cape Coral is truly a special place. The residents are wonderful, the staff is amazing, and there is such a warm and welcoming atmosphere throughout the community. You can feel that people genuinely care, and it makes a big difference. The team goes above and beyond to create a positive experience, and the sense of community is something that really stands out. It is a place filled with kindness, connection, and great energy.
My mother moved in Highpoint August 22, and moved out 7 months later. They start out very nice and helpful, but start trying to use the amenities that are offered during the interview process and trouble begins. The pool lift chair worked 3 whole days the entire time she was there. I had told them I wanted to use it to help mom get back walking. It took 3 months to get it repaired and it only worked for 3 days.
I saw mom on floor thru the camera I have in her room. I called front desk to ask for someone to go help her. I then drove there to find my 95 year old mother still on the floor, arm bleeding, face up against furniture, legs twisted under her and the aid that the residents nicknamed sgt (Margareta) standing there looking at her while talking on the phone. The aid argued with me as I picked mom up .This person should not be in this business. Highpoint continued to allow this person to mishandle my mother. She is rough and abrupt with no concern for the very old residents and they complain about her frequently! When trying to get answers the office personal ignored my emails until I asked about notice needed to vacate. I received that answer in minutes. I had to send the notice several times as they said they didn't receive it. Then they got very nasty to deal with. They refused to fill out insurance information that they had been doing monthly until notice given. They added charges for meal delivery that was not ordered, they charged for extra days after moving out. I did finally get some of the wrongful charges refunded. The daytime aids are wonderful as is the cafeteria workers but the night crew told mom they couldn't be bothered to help her with going to bathroom in middle of the night. We pay about $6k a month and about $1000 is for that level of care. She only got good care from daytime staff.
We bought mom a scooter, the aids took the key from her room the 1st day without telling her. Very unprofessional. I wouldn't recommend this facility to anyone that cares about the person you are placing in a facility.
The entire food servers at Highpoint are awesome! I want to give a big shout out to Danica, who is always cheerful, caring and just all around fun to be around. Her giggly personality makes such a significant and positive difference. She makes the residents always feel welcome!
My husband and I have lived at Highpoint for over 2.5 years. We love it here! I can't imagine anyplace where the staff would be more helpful and accommodating. The residents, overall are happy and social. I know almost all of the residents in Independent and many in the Assisted Living area. I regularly interact with the whole staff in Independent Living, from Nate, in sales, to Lisa, in the dining room, and of course the Concierge staff at the front desk. I always recommend Highpoint to everyone I meet. The pricing is competitive. I particularly wanted a place with Independent Living, Assisted Living and Memory Care in the same building. Highpoint is small enough to be a caring community and large enough to have the amenities and activities that we need. If necessary, we will transition into Assisted Living or Memory Care here.
Reviews and rating from Google, shown as Google publishes them for Highpoint at Cape Coral. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Highpoint at Cape Coral. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
