No PlaceWisely verified reviews yet, and 29 reviews on Google averaging 3.7 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers5 of 5 reviews
Building and rooms5 of 5 reviews
Quality of care4 of 5 reviews
Cleanliness3 of 5 reviews
Activities and engagement3 of 5 reviews
Management and turnover2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★0
2 ★1
1 ★0
Google shows its five most relevant reviews; the 29-review average is 3.7 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
My mother Dorothy Chapman called Aldea Green Home for nearly 6 years. The staff was always encouraging her to participate in activities that would he's social, as well as physical to maintain a level of strength and health as she continued to age. She recently has passed and so many staff members have shown compassion and it's so obvious that they truly develop connections and care about those they serve that are residents there. I received a beautiful flowering plant in memory of my mother from them. They are so thoughtful with their handwritten sentiments in the car attached. Thank you to all of you who cared for my mother while at your assisted living facility. No words can truly show the gratitude that I have for you all.
Sonia
Great facility! The staff is amazing and the building is very clean. It has been renovated and looks great. The DON, director of nursing, is one of the best around. She knows her residents, her staff works hard for her and she is great with the families.
The staff truly cares about their residents.
They are always welcoming with smiling faces when I walk in the building. Aldea Green has a great team that knows what they are doing!
During my father's two-year stay at Aldea Green, which initially showed promise, the experience soured following their Chapter 11 bankruptcy. Communication breakdowns became the norm, and several instances of my father being transported to the hospital without me receiving any notice raised serious concerns due to him having dementia. The activities were reduced and subpar, unanswered cleanliness issues, and unresponsive management added to the frustration.
It became evident that some staff members were definitely underpaid and possibly overworked, impacting their attitudes and overall dedication. The front desk's weekend receptionist created an unwelcoming environment and couldn't even be bothered to look up and say "hi" when families were walking in. Higher-ups, including the director, lacked essential skills needed for such a position, as corroborated by other family members and medical personnel that provided services for the community. In the end, the only effective method of communication was having to directly contact the higher-ups that were regionally responsible for Aldea.
While there were a few dedicated staff members, the majority displayed a concerning lack of empathy and work ethic. My father's departure, attributed to his behaviors, exposed flaws in their handling procedures, which put him through some distressing predicaments. Fortunately, he is now in a facility that genuinely prioritizes his well-being and can handle his dementia.
This facility may cater adequately to mobile, mentally sound elderly residents, but it falls short when it comes to providing proper care for individuals with dementia or Alzheimer's, even in their early stages. This review aims to shed light on these critical issues for the benefit of other families considering this facility.
Lastly, I'd like to add that when employees of the facility have to leave a 5 star review on this Google page to up their rating it proves that they don't have enough happy residents or family of residents willing to do it for them.
This review reads that Douglas Baker is writing it when in fact it is his wife Mary.
I have nothing but great things to say about Aldea Green. Their staff is warm, friendly and very caring about their residents. The turn over of employees is slim so I have had the privilege of working with the same staff for 5 years. That says a lot. They are always available when I have a concern about my friend and are quick to remedy the situation. They have lots of fun activities to participate in and provide Theme Nights which include the families. The dining room is exceptional as well. You can order off the menu or you can get exactly what you want, a hamburger, soup or any type of sandwich. According to my friend the food is delicious. I have never seen her eat so much! lol I want to give a shout out about their cleaning services as well. They clean rooms weekly, but if something arises and you need them any other time, they are always willing to get on it right away. My friend is so happy with her new living conditions and I couldn't be happier for her.
Thank you Aldea Green!!
Reviews and rating from Google, shown as Google publishes them for Aldea Green. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Aldea Green. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour