No PlaceWisely verified reviews yet, and 40 reviews on Google averaging 4.0 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Building and rooms4 of 5 reviews
Quality of care3 of 5 reviews
Dining and food3 of 5 reviews
Management and turnover3 of 5 reviews
Price and value2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★2
4 ★0
3 ★0
2 ★0
1 ★3
Google shows its five most relevant reviews; the 40-review average is 4.0 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
My mother spent a year and a half at Brookdale, and there were many issues right from day one. Her room was not even cleaned before we moved her in, and the cleaning issue continued the entire time. The food was absolutely awful, and the residents constantly had meetings about the food and how bad it was. Yet there was no improvement. On weekends, the aide staff was always short handed, and the residents suffered as a result. Many times, there was only one or two aides for the entire building, including memory care. There was almost never anyone at the front desk, and I believe the Executive Director position turned over at least three times while my mother was there. When we tried to reach anyone by phone for assistance, they never answered our calls. There were too many negatives to put in a review. Please avoid this place if you truly love your aging parents. This place needs total reformation, from management to aide staff.
This facility needs to reevaluate their sales team. I called at 11:50 am on 3/23/26 to check availability and pricing. She kept asking "where are you calling from honey". I repeated I am inquiring for my parents. I then asked what type of flooring is in the 2 bedroom units. Then she asked me again, where am I calling from. I said why do you keep asking me the same question and she said that me asking what type of flooring is an unusual question for someone to ask. I'm 47 years old and have been in sales for 25 years. She spoke to me disrespectfully like I was a child. Brookdale has been calling my phone daily. (Take me off your phone list please) If you have multiple empty units, its due to your disrespectful sales team.
So HAPPY that my Mother in Law was able to spend the last three Months of her life at Brookdale Wekiwa Springs. The care that she received was top notch, and like none other. They cared for my Mother as if she were family. Even though her personality was difficult due to her disease progress, each care giver treated her with the utmost respect and love. I highly recommend this ALF
Unfortunately my relative passed away. Place is dirty, food is mediocre. My Aunt had more visits from pest control. Staff turnover should tell you something when everyone is leaving. Short staffed is a understatment.
Anyone can walk in on the weekends in the afternoons. We had an issue with the room rate in the beginning, was told one price from salesperson and received contract with totally different number. They will say anything to get you in..........beware
My husband has been at Brookdale for about three months. Their staff is amazing, they are kind, generous and understanding. They not only care about their residents but are supportive of the family members. I gave them five stars because they have been so kind and supportive. Kristin who is the director has reached out to us multiple times to make sure we are happy to ask if they can support us in any way. I feel like my husband is staying at the Ritz Carlton. Their meals are set up like a restaurant and their facility is beautiful. They have daily activities and make sure everyone is involved. We visited so many facilities and this was the best by far.
Reviews and rating from Google, shown as Google publishes them for Brookdale Wekiwa Springs. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Brookdale Wekiwa Springs. Weigh patterns over single ratings. It offers assisted living and independent living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
