No PlaceWisely verified reviews yet, and 91 reviews on Google averaging 4.9 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers5 of 5 reviews
Quality of care5 of 5 reviews
Building and rooms4 of 5 reviews
Cleanliness2 of 5 reviews
Activities and engagement2 of 5 reviews
Management and turnover2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★5
4 ★0
3 ★0
2 ★0
1 ★0
Google shows its five most relevant reviews; the 91-review average is 4.9 on Google.
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Reviews on Google
Shown as published by Google · not PlaceWisely verified
Moving mom into an assisted living facility was not any easy thing to do, but choosing The Manor at Lake Marston was the best decision we could have made for her. The "Lake House," as we affectionately call it, is in beautiful condition set right next to Lake Marston. It's quiet, clean and comforting. Most importantly, everyone there takes incredible pride in the care they provide. From the owners to management, caregivers (Yolanda was our absolute angel), servers, housekeepers, and cooks, everyone made mom's life at The Manor as joyful and comfortable as possible. It's a small facility that has a great homey/family feel and the love and care that comes across is genuine. There is no other option as far as we are concerned.
After searching for several months for our mom, we were recommended The Manor On Marston Lake. It was clear from the first moment we visited that it is a very special place - warm, inviting and full of life. Unlike other assisted living facilities, The Manor On Marston Lake felt like “home” and not a sterile, senior facility. It’s much smaller than other places we visited, which allows them to provide exceptional personal care to each of their residents. The owners Brandon and Mike are hands-on and involved in the day-to-day operations to ensure everything they do is done with excellence and care. And that trickles down to all of the staff and caregivers - you can feel the genuine love they have for every single one of their residents. Our mom has been at The Manor On Marston Lake now for just over a year and we absolutely love it. Anytime an issues has arisen, it has always been met with direct communication and genuine concern to make things right so that our mom not only gets the care she needs, but feels loved through it all. We can’t recommend The Manor On Marston Lake highly enough to anyone looking for a special place to care for their aging family members!
My siblings and I researched many assisted living options and the Manor on Marston Lake is truly exceptional. The owners & staff are what make this place above and beyond others. The residents are well cared for and treated with respect and patience. We had to wait for a room to become available for my mom but it was well worth it. The care and thought put into everything is evident from the staff they hire and how they train them to the activities and even the décor and ambience of the manor. MOML is privately owned so we have never been caught up in red tape or regulations that often hinder the experience and care my mom receives.
This facility is wonderful. Our mom lived here for about three years before she passed away. One of the reasons we chose this place for her is that they include all of their services for one monthly rent. They don't nickel and dime you for helping your loved one shower, or doing medicine management, or helping them to get to the dining room. They just charge one rent and help your loved one with whatever they need. And if their needs increase as they live there, they don't automatically increase the rent. We always felt like the rent was very fair.
It's a smaller facility, but we liked that. It seems like they have maybe 30 residents at any given time, which is very manageable for them. Their staff is so kind and sweet - my mom had dementia and could be tactless at times. They were so good with her and didn't hold her unkind words against her. The Manor allowed my mom to live out her final years on her terms, and we so appreciate that. She was able to live as independently as she could, and they filled in where she needed help. They have varied activities every day and while they encourage the residents to participate, they also respect their decisions when they choose not to. The food is very good and my mom's room was always spotless and smelled fresh and clean. It's privately owned with owners who truly care about their residents and are in the building every day interacting with the residents. They've also invested in the property and done some beautiful renovations. The building is right on Marston Lake and almost every room has a view of the lake. I can't recommend this any higher. We so appreciated everything they did for my mom, and the wonderful care they showed her. Don't hesitate to place your parent here. They will be well taken care of!
The staff at The Cottage- the memory care component of The Manor- took great care of my father during the last year of his battle with Alzheimer’s. Our family grew to form strong relationships with the staff, the residence, and the family members of those residents. We really appreciated the quality of care and kind Attention that we saw all residents of The Cottage receive. We would highly recommend the attention and the services provided by The Manor at Marston Lake for anyone needing peace of mind when it comes to family care.
Reviews and rating from Google, shown as Google publishes them for Manor on Marston Lake-2, the. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
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Reading reviews of Manor on Marston Lake-2, the. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
