No PlaceWisely verified reviews yet, and 58 reviews on Google averaging 2.9 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Quality of care5 of 5 reviews
Staff and caregivers4 of 5 reviews
Building and rooms4 of 5 reviews
Communication with family3 of 5 reviews
Dining and food2 of 5 reviews
Cleanliness2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★0
2 ★0
1 ★1
Google shows its five most relevant reviews; the 58-review average is 2.9 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
My aunt recently stayed here for rehab after having a hip replacement. My aunt was very happy with her stay here; she received clear communication about what to expect during her stay, the progress she was making, and discharge planning to go home with the equipment she needed. My aunt also had great things to say about the food!
As a nurse myself, I was very impressed with the care my aunt received here. They very clearly communicated throughout her stay, she received great therapy and nursing services, and the food was something I would actually eat. I would definitely recommend Coal Creek if you have a loved one needing care.
My mother spent 3vweeks in rehab /recovery and subsequently loved the food and staff so much that she chose so spend her final 4 weeks of hospice care there and passes away this morning. For the most part I have no complaints and love the care and empathy they gave my mom in her final weeks . Only a few suggestions but not complaints for the future :
Have beds with rails if needed to keep patients safe
$550 a day for room and board is too much for end of life time . They just lay in bed a barely eat . Hospice is obviously covered by Medicare and they do do some of the work .
Overall though I thank them and this facility
Still here and trying to get out of this horrible place. Under staffed and poorly skilled. Non responsive in any sense of the word. Many calls for help unanswered or long waits. Constant mixups regarding meds. Blood pressure equipment facility. Oxygen machine broken. PT and OT staff very good but 15 minutes a day not adequate. Nursing staff a mixed bag. One did not even know how to clean a wound and had to ask for another nurse. Overworked staff complained to me that the issues I brought up were not their fault and they were very defensive. Very disappointing and stressful experience. Not a healing environment. I don’t care if someone called in and others had to figure it out. I don’t care if it’s a holiday as an excuse for poor care. Patients don’t care if it’s a holiday. So much else I could write but right now I’m just trying to get released. Been at it for several hours. 😖
Coal Creek Post Acute deserves more than 5 stars! The building is beautiful and well taken care of. They have the best nursing, therapy, and wound care department out there. The care my Mom received while there for almost 2 months was above and beyond what we could’ve asked for. They have doctors on site and available at all times which is phenomenal for patient care. I would highly recommend Coal Creek to anyone that wants to assure their family is well cared for.
The building is beautiful. The housekeeping does an amazing job at keeping it clean. The staff truly care about their patients and it shows. If there was ever a concern the management team is responsive and will do what needs to be done to get it fixed. The therapy team does an amazing job of meeting people where they’re at and getting them back on their feet.
Reviews and rating from Google, shown as Google publishes them for Coal Creek Post Acute & Assisted Living. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Coal Creek Post Acute & Assisted Living. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
