Robert Russell Eastern Star-Masonic Center of Colorado Reviews
No PlaceWisely verified reviews yet, and 25 reviews on Google averaging 4.3 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Quality of care4 of 5 reviews
Management and turnover3 of 5 reviews
Communication with family2 of 5 reviews
Activities and engagement2 of 5 reviews
Dining and food1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★0
2 ★0
1 ★1
Google shows its five most relevant reviews; the 25-review average is 4.3 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
We’ve had nothing but an exceptional experience with Eastern Star. My mother-in-law has been in their assisted living wing for the past 6 months. The staff are very kind, attentive and communicative with us about her health. They have tons of fun activities to keep the residents engaged, and the facilities are always immaculately clean, bright and cheerful.
Special thanks to Rose, their Sales Director: she is an absolute superstar; she worked around the clock to answer all our questions and made the move-in process and paperwork go super smoothly and quickly. We are incredibly grateful to Eastern Star for taking such good care of our mother.
My mother has been with Eastern Star for 4 years now. She has experienced tender loving care from the staff in so many ways. The kitchen staff remembers her preferences! The aides hug her, compliment her and take time with her. The activities director is the best I have seen anywhere and we did so much research before choosing Eastern Star. We have found any concerns we have had have been handled promptly. I would highly recommend Eastern Star for your loved one.
I had a very upsetting experience with Eastern Star. The executive director is very unprofessional
and had no intention of admitting my mother. The nurse never responds to any messages.
After my mother's doctor tried several times to speak with the exec director or the nurse, she never received a response.
Besides the color of her skin, I see no reason why they would have not accepted my mother. The only person
that actually listened and was pleasant to work with was responsive was the sales director, Rose.
Eastern Star has been the perfect place for my 92 year old mother. She has lived there for 2 years. The experience for her and our family is always friendly, courteous and caring. The staff is so sweet! I would recommend it to any family looking for great apartments and services.
I rarely give reviews, let alone a 5-star. I can't praise Eastern Star Masonic Retirement highly enough. Every support person I have met is warm and friendly and all care about the people who live there. Whether you are looking for a place to live or looking for a place to work, you should definitely check them out!!
Reviews and rating from Google, shown as Google publishes them for Robert Russell Eastern Star-Masonic Center of Colorado. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Robert Russell Eastern Star-Masonic Center of Colorado. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
