Hemsley House Assisted Living & Memory Care at University Park Reviews
No PlaceWisely verified reviews yet, and 122 reviews on Google averaging 4.4 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Building and rooms4 of 5 reviews
Quality of care3 of 5 reviews
Dining and food2 of 5 reviews
Management and turnover2 of 5 reviews
Price and value1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★2
4 ★0
3 ★0
2 ★0
1 ★3
Google shows its five most relevant reviews; the 122-review average is 4.4 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
Sunrise senior living was leagues better. Hemsley cut corners, had most of the good staff quit on them or fired, and quality of care, food, and availability of care plummeted. Do not recommend bringing your elderly here.
Please read newest reviews - new management/owners in past year, some reviews are from when it was still Sunrise and it is no longer the same. My mom has lived at this facility since December. Since she moved in, there has been an incredible turnover in almost all staff and management positions. The housekeeping is inadequate and I find myself cleaning my mom’s apartment every week when I visit. The food is truly horrible - my husband and I ate there with her recently and returned all of the food. There is virtually never any fresh fruit or vegetables, meals are served lukewarm and stale, and they run out of staples like sugar. The nursing care has changed over so much that no one seems to know what is going on with my mom or the type of assistance she needs. She has also complained of disrespectful treatment by the overnight staff. Every invoice I’ve received since she moved in has had errors. Phone calls are not returned. They are on the higher price range of assisted living facilities in our area, with subpar care. We are looking for a new place, and until Hemsley House can get their act together I would not let a loved one live there.
I have lived in Colorado Springs for more than 5 years. My auntie lives close to this facility in the University Park community. She has had friends who moved into the facility when it was sunrise. She still goes and visits 1 friend, now that it is Hemsley House. I have gone a few times to visit her friend with her and to see the negative comments from people on here make me sad. The facility is really nice, the people who greet you when walking in are very kind. The residents, and my Auntie's BFF all seem very happy! I think people need to look at the bigger picture and be kind. The residents' that live there are safe and happy. Regardless of the name on the side of the building. God Bless.
When this building was managed by Sunrise, it fostered a strong sense of community, with a warm and supportive atmosphere for both staff and residents. Since the transition, the environment has become noticeably more impersonal and, at times, discouraging.
Staff members appear consistently overextended, and when asked about organizational support, many express that they receive little to none. There is a prevailing sentiment among employees that they are neither respected nor adequately appreciated for their efforts.
This strain has also affected residents, who report feeling undervalued and often experience extended wait times for assistance. Contributing factors include high acuity levels combined with low occupancy staffing ratios, as well as limited visible support from management.
Overall, these challenges have significantly impacted both staff morale and the quality of the resident experience.
Hemsley House is a great facility! Staff is caring and compassionate. They treat us like family. We have recommended them many times to friends and family.
Reviews and rating from Google, shown as Google publishes them for Hemsley House Assisted Living & Memory Care at University Park. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Hemsley House Assisted Living & Memory Care at University Park. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
