No PlaceWisely verified reviews yet, and 52 reviews on Google averaging 4.4 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers5 of 5 reviews
Quality of care4 of 5 reviews
Dining and food4 of 5 reviews
Building and rooms4 of 5 reviews
Management and turnover2 of 5 reviews
Communication with family1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★3
4 ★1
3 ★0
2 ★0
1 ★1
Google shows its five most relevant reviews; the 52-review average is 4.4 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
It saddens me to leave this review. After many years of our family members living there, we moved them out for their well-being.
When I look at the reviews on this page, I would say these WERE accurate, however, they have new leadership (approx. March 2026) and subsequently, the service has significantly declined.
- Staff are leaving left and right. Outside of front desk staff, you’d be hard pressed to find more than a handful of staff who have been there longer than 2 years. And honestly, the reason most of the residents haven’t left is because it’s just so hard of an adjustment moving elders. But many families and residents have shared their concerns in whispered conversations.
- Leaks throughout the building but mostly on the second floor, which have resulted in mold and leaks to the first floor multipurpose room.
- A whirlpool that is a selling point but has hardly, if ever worked.
- Ignored emails or calls from concerned families. Or responses from leadership that are brash.
- Someone else already mentioned in their review the front desk staff who don’t acknowledge/speak to people — that’s guests and residents alike (why would onsite leadership be okay with that?).
- All of this while prices have consistently been increasing.
The final straw was Garden Plaza recently came under new ownership — Life Care Centers of America. Name sounds familiar? Maybe because they were ground zero for elder deaths at the beginning of COVID. A five second Google search will tell you everything else you need to know. Here are the most notable legal actions against the company:
1. Medicare & TRICARE Fraud ($145 Million Settlement with Dept. of Justice where concerned employees were the initial whistleblowers) - Oct. 2016
2. Wage and Overtime Class Actions — 2015-2020
3. Patient Abuse and Neglect Verdicts — 2022 & 2024
4. Employment Discrimination — 2024-2025 & active investigations in 2026
Garden Plaza is the Independent Living side and The Bridge at Garden Plaza is the Assisted Living side. Now most of these lawsuits are related to skilled nursing (aka assisted living or rehab), but the point still remains that this is who now OWNS Garden Plaza, coupled with lackluster onsite leadership.
We were fortunate to find The Bridge at Garden Plaza after an exhaustive search for an assisted living facility for my elderly mom. During her stay there, she had the best of care and attention we could have hoped for. Staff is very attentive, kind and compassionate and my mom loved them! Food is good and they always had ice cream, a must for mom. Savanna was a great resource as we toured available rooms and considered options. Amber, the director, is wonderful and will easily guide you into the community. Everyone we encountered there was responsive and helpful. Don't hesitate to place your loved one here!
We were pleased to find Garden Plaza for our mom. The decorating made her feel at home. The rooms are big enough, but not too big. The staff is kind and caring. They have safe protocols for flu and other viruses. The dining room is inviting and mom could order ice cream at lunch and dinner time! Take a tour!
My mom made her decision to move to Independent living at Garden Plaza this last summer. She lived alone for several years after my dads passing, and she started to feel very isolated. She is a young 86! Her best friend lived in Assisted Living there until her passing and we were all impressed with the care and attention she received.
When you walk into the main entrance there is a feeling of warmth. Mom chose a one bedroom apartment and we all agree how cozy it is and how much we feel “at home” when we visit her! The staff are always very helpful and kind to mom and to us. Their staff is a huge plus at Garden Plaza!
Mom can have enjoy all her meals prepared for her. When she attends the monthly staff/ residents meeting, residents may bring up concerns which are addressed and staff try to keep everyone updated on any changes occurring.
There are many activities that mom can choose from, and she has been enjoying Bingo and Happy Hour. Her feelings of isolation are gone and we haven’t seen mom this happy for many years. Best decision she’s ever made!!!
Just moved here and can’t be happier! Everyone is so nice and friendly, and the food is excellent! I look forward to many years here!
One year later, just had a wonderful Memorial Day bbq. Staff here is excellent!
Reviews and rating from Google, shown as Google publishes them for Garden Plaza of Aurora. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Garden Plaza of Aurora. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour