We just moved our Son into Ventana Winds and in the short time of less than 2 weeks we are very satisfied with Rafael Ramos, Marketing Consultant who worked tirelessly helped getting the paper work correct. He answered all the phone calls and endless questions.
He was supported by the secretary "Denise" always pleasant and helpful.
I don't want to forget the Chef "Nacho" who makes outstanding meals authenticated by our son, Mike.
We also had a meeting with Abbie "Nurse" who was instrumental in getting Mike's medical issues resolved and med,s delivered as scheduled.
All of this wouldn't have happen if it were not for a very nice lady, Ms. Holly Erickson who pointed us in the right direction. She spoke highly of Ventana and we followed up! Very glad we did.
I know that there are others who make the ship sail smoothly but as of now we haven't met everyone. I am sure that they also will be of character that will reflect on this operation.
TO ALL, a job well done, a lot of stress off of our shoulders and a real sense of well being for our family.
Thanks,
Richard and Kary
My mother is looking forward to living at Ventana Winds!
Today we visited to see the apartment she’ll be living in and it was really nice to see all the work that goes into making the apartment fresh and new , ready for mom to make it a home. A big shout out to Randal and his team !
Director Rafael is amazing and goes out of his way to help make this process as smooth as possible. When you speak with him, you feel his authentic heart because he truly does care.
I watched closely how people interact with him and and the interactions are respectful, kind and loving….like a big family community.
Thank you Rafael!
Today was also our lucky day because we got treated to lunch while we were there and it was Mexican food day, yay! My family loves Mexican food, so we just had to taste Chef Nacho’s food…
and let us just say…he did not disappoint! It was authentic from scratch and delicious!
We got to have a short visit with Chef Nacho and he defiantly loves what he does and he and his team prepare wonderful meals for all. You’ll want to buy a meal ticket sometime and join your family member for a relaxing dining experience, with great conversations and really good food!.
Once our mom is moved in, we’ll get to meet more of the staff and we look forward to it because we know they will be just like the rest of the Ventana Winds family 😊
We moved our mother into memory care at Ventana Winds last October. Heather, Dawn, and Mike were very helpful in making the transition from another facility in the Valley. The staff has been very supportive of our mother and very responsive to me and my family when we have had questions or issues. We recently had a couple of issues that were a concern but both Heather and Mike were quick to make the issues right and made changes to some of the ways they do business, which will positively impact other residents. Our mother historically has not been the easiest person to care for but in a recent conversation with her she said she really likes Ventana Winds, the people are good to her, they take good care of her, and she feels like it is home. That says volumes about the staff—who are angels in my book as it is a gift to be able to care for elderly memory residents. Thank you for sharing your gifts with our loved ones.
First I would like to say this facility has assisted and memory care. The assisted section is where my loved one resides and from Rafael in marketing to La’Tonya the nurse and Claudia the med tech all have a vision of caring and understanding. I was blessed to find such a wonderful place. Their vision and spirit is to help our elderly and people who have a disability that need some assistance with showering, dressing, medication etc. This is truly an assisted living facility that truly cares!
In June 2025, my Uncle Ralph Gentile, also known as Uncle Toodles, transitioned to a memory care facility following a diagnosis of Dementia. The management and staff at this facility have demonstrated exceptional commitment to providing quality care. They are responsive and quick to address any issues that arise. One noteworthy aspect of the facility is its cleanliness; it avoids the unpleasant odors often associated with some care homes, contributing to a more positive atmosphere. Additionally, the grounds are meticulously maintained, enhancing the overall environment. We are very satisfied with the level of care he is receiving.
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