We are currently in the process of moving my mom to Brookdale Camino del Sol, and I wanted to take a moment to recognize the team for how they have handled the entire process so far.
From our first conversation, Angelic, the Sales Manager, has been incredibly responsive, transparent and willing to work with our family to find a solution that made sense for my mom and my dad. There was never a feeling of being pressured into making a decision. She listened to our concerns, answered our questions and worked hard to make the transition possible for our family.
Rochelle, LPN, conducted my mom’s assessment and took the time to really understand her current needs rather than making assumptions. My mom requires a significant level of assistance, and it was extremely important to us to know that everyone understood exactly what would be required before we made a decision. Rochelle made us feel comfortable that we were having an honest conversation about what Brookdale could provide.
I also had the opportunity to meet Sylvia, the Executive Director. I was impressed by how involved and accessible she was throughout the process. Having the Executive Director personally engaged gave us additional confidence that communication and resident care are taken seriously at this community.
Moving a parent into memory care—or moving them from one community to another—is not an easy decision for any family. What I have appreciated most about Sylvia, Rochelle and Angelic is that they have treated this as more than simply filling an available room. They have treated my mom as a person and our family with compassion and respect.
My mom will be moving into Brookdale shortly, so our experience as a resident is just beginning. But based on everything we have experienced during the assessment and admission process, we feel very good about the decision we’ve made and are looking forward to having her become part of the Brookdale Camino del Sol community.
The staff are excellent and attentive. The sales manager is wonderful and knowledgeable. She is caring and listened to my family needs to meet us where our loved is in preparation for transition in care. The facilities are great and the activities look fun. I would recommend Brookdale Camino Del Sol to anyone who is looking for a community with caring and compassionate staff who make people in various stages of cognitive care feel at home and purposeful.
This has been a great facility . When we first brought my Mom to this facility a couple years ago, staff seemed happy and there seemed to always be additional staff coming over from other facilities. Lately it has been affected by major process changes and a large staff departure due to change in management direction . The most important thing when caring for seniors is limiting change, because their minds don’t adapt as they could once do when younger. It’s beyond belief that an established organization as Brookdale could accept massive employee turnover for any reason other than due to the abuse of the residents by staff .No Negligent care of residents was happening as far a I know and my parent was happy and fairly clear minded before these massive staff departures, so not sure why this has occurred. I’ve noticed significant increase in the confusion affecting my mother pertaining to facility schedules, changing staff and procedures. This has also affected her clarity on other personal processes . At this time At this time I’m very concerned for the health of my Mom. Camino Del Sol as it stands today, is far from a so called “memory care facility”.
My wife has dementia. I had placed her in an assisted living facility for two weeks of respite, hoping the facility would become her residence. However, it was not to be. So we were back to the drawing board, so to speak. That is when I received a call from the sales manager at Brookdale Camino Del Sol. She had pursued us several months prior, so when she called, all of a sudden, I was interested in talking with them. The pandemic was in full swing and Brookdale was in shutdown. After some negotiations, both my wife and I entered Brookdale, going immediately into quarantine. They furnished us with a beautiful large apartment and lavished us with gifts and anything we asked for. After two weeks of quarantine I moved back home. They allowed me to pick out the private room that my wife would be moved to. They went so far as to paint the room and install a new and beautiful floor. While this work was being done, they allowed my wife to stay in the large apartment. I purchased new furniture for her room and the maintenance man assembled it. Brookdale, in my mind, is a first class facility. The employees go out of their way to accommodate people. They are well staffed 24/7, 365. I am so thankful we selected Brookdale for my wife's new residence. It was truly an answer to the prayers of many.
My husband has been a resident at this Brookdale facility for three months. In that time, I've been impressed by the high level care he's received from the staff. They are efficient, compassionate and appear to have been well trained in dealing with the difficult behaviors that individuals with dementia often present. The facility is clean and designed to provide lots of natural light, giving it a bright, cheerful appearance. My husband participates in most of the exercise, entertainment and social activities offered and enjoys them.
Reviews and rating from Google, shown as Google publishes them for Brookdale Camino Del Sol. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
