It is such a difficult decision to place a parent with dementia in a care facility. When we could no longer provide our mother with the care she needed and deserved, the heart-breaking search began. We quickly discovered all options were not equal when it came to taking care of Mom. Finding great leadership and a loving care team is such a relief! So is working with a competent caring business manager you can trust. It was a huge load off our shoulders when we found Avista Sun City West. We are very happy to be part of the Avista family and continue to be impressed with the level of care, opportunities for Mom, loving staff, and strong leadership dedicated to insuring all residents have a great life. A heart-felt big thanks to the entire Avista team!
I recently toured the cottages at this community. The staff were friendly and the residents were well cared for. One was actually able to move their friendly dog in
as well. It warmed my heart to know that they could bring their dear friend along with them!
I’m incredibly grateful for the compassionate, caring, and knowledgeable team at Avista Sun City West Memory Care. Their dedication to treating residents with dignity, patience, and genuine kindness brings true peace of mind to families. The staff goes above and beyond to create a warm, supportive environment where loved ones feel safe, valued, and well cared for. Special kudos to Kendra and Melissa who exemplify Avista’s core values. Thank you for the meaningful difference you make every day.
Avista Senior Living Sun City West Memory Care has been an incredible place for our loved one, and we are so grateful for the care they provide. The staff truly goes above and beyond every single day—they are patient, compassionate, and treat each resident with dignity and respect. You can tell they genuinely care, not just about the residents’ needs, but about who they are as people.
The activities offered are thoughtful and engaging, giving residents meaningful ways to stay active and connected. From music and games to social events, there is always something happening that brings joy and purpose to their days.
Communication with families has also been excellent, which brings so much peace of mind. Knowing our loved one is safe, supported, and surrounded by such a dedicated team means everything to us. We highly recommend Avista to anyone looking for a caring and supportive memory care community.
I am extremely disappointed with my experience with Avista Sun City West Memory Care. The way my family and I were treated was very unprofessional and upsetting, especially during such an emotional and difficult time.
Before moving my dad in, we were told certain things that gave us confidence in choosing this facility, but after he was there, many of those promises were not followed through with. Changes were made without proper communication or notice, and it felt like our concerns as a family were not being respected or heard.
One of the biggest concerns was the pressure we felt to switch my dad to a hospice company that the facility preferred, even though we already had a hospice provider we trusted and wanted to continue with. During that process, we feel they took advantage of our family’s emotional state and the difficult situation we were facing to push for a decision that aligned with what they wanted rather than what our family believed was best for my dad.
Another concern was our interactions with Melissa and Jackie. We found their behavior to be hostile, aggressive, and lacking the compassion and professionalism that families deserve during such a difficult time. Rather than feeling supported, we often felt intimidated and dismissed when trying to advocate for my dad’s care and express our concerns.
We were also uncomfortable with the approach of keeping my dad heavily medicated. We expected compassion, honesty, communication, and respect for our family’s wishes, but unfortunately that was not our experience.
Families place tremendous trust in memory care facilities when caring for their loved ones. We expected the care, transparency, and respect that was promised when we chose this facility. Instead, our experience left us feeling frustrated, unheard, and disappointed. I hope management takes this feedback seriously and works to improve communication, professionalism, and respect for residents and their families.
Reviews and rating from Google, shown as Google publishes them for Avista Sun City West Memory Care. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
