No PlaceWisely verified reviews yet, and 67 reviews on Google averaging 4.6 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Management and turnover4 of 5 reviews
Quality of care3 of 5 reviews
Communication with family2 of 5 reviews
Safety and supervision2 of 5 reviews
Building and rooms2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★5
4 ★0
3 ★0
2 ★0
1 ★0
Google shows its five most relevant reviews; the 67-review average is 4.6 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
Hacienda del ray facility provides a safe, caring, and supportive place for seniors to live with dignity. I would highly recommend it to anyone looking for quality senior care.
I can't say enough about this wonderful community. My sister lived there and was surrounded by love from the residents, to the caregivers, to the staff. When she was rushed to the hospital, the staff visited her regularly, and the owner checked on me to make sure I was ok. I recently lost my sister, but my heart is full of thanks for Hacienda Del Rey.
It’s never easy trying to find your loved one a safe clean friendly trustworthy place . The moment we walked in and the staff took time to show us their facility and answer questions, it has been nothing but a wonderful experience, my mom absolutely loves it and it feels so good to go see her and see how happy she is, she has made some really good friends with some of the residents as well. From the director to all staff they have great open communication with the family. It feels good to also hear from others in the community what a great place Hacienda del Rey is. We couldn’t be any more grateful and happy.
My mom has vascular dementia, we were looking or a new Memory Care Community. I met with Erica Martinez in March 2020. She provided me with all the information on Hacienda Del Rey. She and the staff I met were very warm and friendly. As we toured Hacienda, we were greeted by so many friendly staff members who were very open and responsive to our questions. Unfortunately, due to COVID 19 we were forced to wait until late May to move mom. Erica and the management team had arranged to have the maintenance manager help with the move in. To our surprise when we arrived not only was the maintenance manager there the caregivers also quickly jumped in and began helping bring in boxes and furniture. The caregivers from Hacienda went out of their way to welcome mom to her new home. The thing I like most is the staff members and management really do care about the residents. We are very happy we found Hacienda Del Rey and would recommend them to others who need special care for their loved ones.
We were grateful that we found a place to help us take care of my MIL at Hacienda Del Rey. We appreciated their professionalism in all aspects. Their executive Director, Gretchen, was wonderful to work with and we were fortunate to get to know some of the caregivers like Claudia, Yuolette and Maria. It gave us peace when we saw how they interacted with my mother-in-law and the relationship they created with her. We had peace knowing that she was cared for and we were allowed to visit her anytime we wanted to.
Reviews and rating from Google, shown as Google publishes them for Hacienda Del Rey. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Hacienda Del Rey. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
