No PlaceWisely verified reviews yet, and 29 reviews on Google averaging 4.6 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers5 of 5 reviews
Quality of care4 of 5 reviews
Activities and engagement4 of 5 reviews
Building and rooms3 of 5 reviews
Dining and food2 of 5 reviews
Cleanliness2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★0
2 ★0
1 ★1
Google shows its five most relevant reviews; the 29-review average is 4.6 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
I had the pleasure of visiting this community on Saturday during their Mother's Day celebration. Staff was very welcoming and attentive to the residents and families. The food was delicious and the entertainment was excellent. I was surprised at the fact that in the center of the community was a walking path with live plants and a tree growing up from the ground under a skylight that filled the room with natural light. The outdoor space looked like a backyard and had a nice patio area. I also learned they allow pets and had a resident with a cat and another with a dog. The residents I engaged with were happy and the family I sat with spoke highly of the staff. The Executive Director, Patty introduced herself and we had a nice conversation. Such a beautiful and welcoming community.
This isn’t senior living. it’s suffering.
My grandmother’s 2nd-degree burns prove it
That wasn’t a typo. And yes, you read it right.
My grandmother was handed “soup” so hot it left her with second-degree burns through her jeans.
Common serving temperature for soup is around 160 degrees, hot enough to cause instant injury. And yet, in a building full of seniors who often need assistance, Brookdale thought it was fine to serve it unmonitored and unchecked.
The cruelty didn’t stop at the spill. They left her sitting in those burning jeans, never acknowledging her agony, never calling us, never even filing an incident report.
For more than 16 hours, her blisters and swelling worsened while staff passed the blame instead of wrapping her wounds or getting her help.
And when the ambulance finally showed up? That was only because we arrived and demanded it. The paramedics took one look and said it themselves: these burns were so severe she needed the burn unit. Now, for almost two weeks, she’s been forced to endure painful scrubbing and cleaning of her wounds, all because of Brookdale’s negligence and inaction.
Sadly, this isn’t an isolated incident. So before you consider sending your beloved family member here, ask yourself: Am I willing to ignore these red flags?
Food served at scalding, unsafe temperatures
No immediate care or family notification after serious injuries
Basic dignity and personal care neglected
Leadership instability and no accountability
Families deserve more than glossy brochures and staged photos. My grandmother’s burns, and the suffering that followed, are the truth of Brookdale Senior Living. If corporate won’t act, then families like mine will keep telling the truth until someone listens.
I was so impressed when I walked in to the community today and was greeted so kindly by the team! It was clean, smelled clean (this is key) and the residents were engaged and happy! Knowing that there are caregivers and activities managers that have been there for 17 & 20 years speaks volumes! Take care of your staff and they take care of your residents. Never fails! Way to go Brookdale N Glendale- I appreciate the attention to small & large details ♥️ Keep up the good work!
Such a great community where the residents are well taken care of and the staff is friendly and knowledgeable. Mary keeps the residents busy and engaged with daily activities and Stacii is always so welcoming and friendly when you come to visit.
We are so happy that we found Brookdale North Glendale. The facility is very clean and beautifully decorated. The management went above and beyond to help us through our stressful transition. The caregivers are amazing they treat your loved ones like they are their own family. There is a lot of interaction and activities to keep the residents active and happy. Brookdale North Glendale was the perfect choise for us.
Reviews and rating from Google, shown as Google publishes them for Brookdale North Glendale. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Brookdale North Glendale. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
