Just want to share my experience. the care and attention provided at this facility have been truly exceptional, creating a warm and supportive environment for residents. A special thank you goes to Daniel, whose dedication and willingness to go above and beyond have made such a positive impact on our daily experience. His kindness and professionalism are deeply appreciated by our entire family.
Beware the nurse Amy at this place. She pretendsto be kind, but behind closed doors is another thing. I have seen her shout, bully, threaten, and shame.
Residents fear her, with good reason. We question her validity as a real nurse, based on her mis- diagnosis and neglect of obvious health issues.
Think twice before subjecting your loved one to this overpriced, scarcely maintained facility. We had to take our loved one out of there - and not a minute too soon. Be sure to read all the reviews - not just the few that are higher rated.
Brookdale assisted living in Flagstaff truly goes above and beyond for their residents. They’re incredibly interactive with both the community and people who live there. The memory care team consistently engages residents in meaningful outdoor activities. I love that Brookdale makes sure everyone has an opportunity to go on trips, enjoy restaurant outings, and even participate in fun movie nights they really do put the “living” back into senior living.
The staff and caregivers are warm, caring, and always willing to go the extra mile to ensure residents receive the attention and support they need.
Brookdale Senior Living in Flagstaff may not be the fanciest or biggest place in town, but this small, cozy and quaint community has the love and quality of care that goes unmatched!
I wish to address the recent one-star review submitted by an individual named "Patty." This reviewer is dissatisfied because she lacks authorization to receive HIPAA-protected information regarding my father, who is currently a resident.
I want to express my sincere appreciation for the staff at Brookdale Flagstaff, who have consistently demonstrated compassion, professionalism, and transparency in their communication. Multiple employees have gone above and beyond to assist my family.
As I manage my father's affairs from 600 miles away, I have received unwavering support from the entire team on a weekly basis for the past six months. From the initial video walkthrough tour to a recent hospitalization, the staff have been an integral part of my support network.
They have taken the time to familiarize themselves with my father and me, consistently remembering our names and the specific details of our circumstances.
I have been there in person; it is clean, homey, and all the staff are welcoming and take their safety responsibilities seriously.
THANK YOU to Daniel, Bobby, Amy, Taryn, Crystal, and Vanessa. I am going to hug you all the next time I am in town!
The facility is beautiful. The management is fast to communicate with family needs or concerns. I do feel like they need to hire additional staffing on the assisted-living side as I would often find myself having to clean the bathroom and kitchen myself. It was my understanding the room would be cleaned at least once a week, but I understand the staffing shortage and the cleaning crew they do have working there Are great. The nurses on the assisted-living side tried their best to take care of Mom. There were a few times when I would find her medication on the floor and unfortunately, when she needed encouragement to eat, they tried their best with the time that they could allot to assist her. Like I said, I think they need to hire more help. When I brought my concerns about the medication to management, they were quick to respond with additional training for their employees . Thank you for that! Every staff member we encountered was super friendly, especially the dining and cleaning staff. Once Mom transitioned to the memory care unit, The nurses were phenomenal and her care level increased. I think it takes a very special person to work in that community and the people we met were very kind . I just think they were stretched a little thin. Ultimately, I would definitely recommend Brookdale assisted-living for your loved one.
Reviews and rating from Google, shown as Google publishes them for Brookdale Flagstaff. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
