My friend started living here in Feb.26' and it has not been a very pleasant situation. They fired the general manager on March 1st so there has not been anyone in charge until May 18th and the place has run a muck! I hope the new management can get a handle on the issues but I'm sure it will take a lot of changes and is this new person ready to do that, especially where the dining experience is involved. The amount of money these people pay to live there is astronomical and the food and dining is a large part of that and they CANNNOT seem to do it well. Time will tell but I do know that I do NOT want to have to move him again anytime soon, so fingers crossed.
My parents were residents of Enclave of Chandler from 06/24/2018 to 02/07/2025. I would NOT recommend this place. Please do NOT place yourself or loved ones here—or at any facility owned by this corporation. Corporate ownership changed since 2018, and when it did the quality declined rapidly. I was an active on-site advocate five or more days a week.
Dining: The food is beyond poor—often sloppy and barely edible. Chicken tenders were served raw 3 times. Wait times are excessive. Dessert options are limited, and drink glasses are tiny. Alternative meal choices are low quality and often unavailable. If you’re given a tour, you’ll likely receive a decent meal. But ask residents what they’re really served, and speak to them privately.
Billing: Expect to visit the billing office frequently. My parents account was wrongly charged nearly every month for guest meals at $15 each—despite no guests. Check every charge on your monthly statement.
Care: Staff are overworked and extremely understaffed. There's no ongoing training. Nurses are rarely present; at one point, there was no nurse for over 3 months. Call button response at times can be lengthy. You must be hands-on, especially regarding medications. PRN pain meds you need to request for your pre-approval—my father was given an extra dose of morphine without my approval. It took two days to stabilize him. I have documentation. Sundays often had only one caregiver for the entire assisted living unit. Be prepared to handle oversight yourself.
Maintenance & Housekeeping: Residents are expected to handle their own TV issues with Cox—despite TV service being included in rent. My father’s ice maker broke, and maintenance said maybe in two days they can repair it. I repaired it myself. On another occasion, staff expected my 85- and 87-year-old parents to plunge their own toilet and insisted that all residents were to own plungers. Cleaning was often delayed or skipped due to staff shortages. The former business manager had to step in to clean rooms.
Management: Management is unresponsive once they’ve collected your move-in fee. The director avoided my father’s table in the dining room because I had raised concerns. I spoke up for my parents—and was ignored. Staff even questioned my privately hired companions about their roles.
Move-Out: My father passed. While moving out both the director and the nursing director avoided me and offered no condolences. I had business Manager Katy sign a document I created, confirming return of keys and alert button. I asked, “Is there anything else I need to do?” and was told no. Weeks later, I received a reimbursement check with no detail. After requesting an itemized invoice several times, I received a list with “damages” and a 15% “move-out administration fee.” Apparently there was a walk through that should have occurred with the Director. Since that did not occur I was not able to dispute damages that they reported.
After calling corporate, I finally got a call back about my last statement over billing on meals. That same day, Director Marcia contacted me. I shared all these concerns. She expressed empathy, but it was too late—my father was gone. Many of these issues were raised prior while he was still a resident. It’s now over 3 months since his passing, and I’m still waiting on a $30 credit for guest meals that were never consumed. A sympathy card finally arrived—3.6 months after his passing and only after reaching to corporate and director Marcia calling me—and it wasn’t even addressed to me in the correct name. The $30 was finally received more than 3 1/2 months after my father passing.
I honored my father's wish to remain there because it was where his wife had passed and what was familiar to him. The facility was blessed with a few caring employees, but please—spend your money elsewhere. There are far better communities with caring staff and leadership. The word “because of Corporate” will be used as a excuse consistently for their poor services. Spectrum is a profit-driven company where residents are clearly not the priority.
Did a tour of the place, and like everything about it. the location was particularly important to me, in order to be close to family. Chas did an excellent job. At this time I am not ready to make the move, but when I am I will most certainly reach out to the team there.
today was a fabulous day here at Enclave Chandler! We had a wonderful afternoon of entertainment, starting with the piano and violin duet and concluding with the saxophone Quartet. They were absolutely wonderful and I loved the Christmas songs they played. this has been a very good holiday week because Sunday evening we had musical entertainment from an elementary school, a middle school, and a high school. I really appreciate the holiday entertainment that we have been provided this week. Thank you.
Anytime I’ve visited The Enclave at Chandler, I’ve had a great experience! The community is clean, well-maintained, and peaceful, and the apartments are comfortable and well designed. The location is also very convenient, close to shopping and dining while still feeling quiet.
I especially want to recognize Marcia, the Executive Director, who is professional, approachable, and genuinely cares about the residents. Her leadership really shows in how smoothly the community is run and how responsive the staff is. Overall, this is a wonderful place to live and I would highly recommend it.
Reviews and rating from Google, shown as Google publishes them for The Enclave at Chandler Senior Living. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
